Help Desk/User Support Specialist – Litigation Support

Leidos hiring for Help Desk/User Support Specialist – Litigation Support jobs in Miami, FL, US

Description

The Litigation Support Team at Leidos currently supporting one of our federal agency customers in Miami and has an opening for a Help Desk/User Support Specialist to perform Information Technology duties. This is an exciting opportunity to use your experience helping the U.S. Department of Justice achieve their mission. The Help Desk/User Support Specialist will be responsible for assisting the district IT Staff in performing a variety of tasks associated with the day-to-day operations and administration of IT systems within the office. These duties include a wide range of information technology support to meet the USAO information needs using network hardware and software capabilities.

Typical assignments include the following but not limited to:

• Assisting users with various IT related troubles

• Installing and maintaining USAO hardware and software

• Physically moving IT equipment

• Administering user accounts

• Monitoring and diagnosing IT systems

• Actively using trouble tickets to follow issues

• Training district users

• Tracking IT equipment

Travel to other district offices may be required on a regular basis using government provided Vehicle and/or via personal transportation. Travel may be 1 to 2 days per week. For this reason, a valid driver’s license is required.

Basic Qualifications:

• Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.  Certain applications may require certification by the software provider. 

• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. 

• Experience with DOJ office automation environments extremely helpful;

• Should be an expert user of the Government's word processing, spreadsheet, and email systems.

• Pleasant telephone manner important.

• Must be a US Citizen and able to obtain a security clearance.

• Valid driver’s license.

Preferred Qualifications:

• Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, is strongly preferred.

• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. 

• Prior experience in automated litigation support preferred. 

• Prior Help Desk experience in Information Technology.

• Undergraduate degree valued.

• Current or active clearance.

This position is covered under the Service Contract Act and is subject to minimum requirements. Leidos ensures that all provisions are satisfied. The pay for this position will be $25.32/hr.

In 2024, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the seventh consecutive year. We were also ranked #2 on the Forbes’ list of Best Employers for Veterans and #26 on Careers & The Disabled Magazine’s list of Top 50 Employers for the Disabled!

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.