VTC Operator

Leidos hiring for VTC Operator jobs in Washington, DC, US

Description

The Leidos Sentinel program, part of the National Security Sector, is looking for a VTC Operator to support the Pentagon, Arlington, VA. The Sentinel team is providing IT repair, maintenance, operations, logistics, and engineering services to ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.

The VTC Operator will plan, design, and evaluate VTC networks and recommend solutions to support, maintain, and repair client’s audio-visual and video conferencing networks and systems. This includes maintaining, distributing, installing, configuring, repairing, and upgrading various electronic products while ensuring their optimal performance as well as doing adjustments and VTC configuration changes. The selected candidate will also troubleshoot problem areas in a timely and accurate fashion and assist technicians where required.

Primary Responsibilities:

• Independently identify and deliver required audio-visual service levels according to customer policies and user requirements.
• Analyze, diagnose, and provide resolution of very complex AV and VC hardware problems and networks for customer and recommend and implement corrective solutions.
• Develop processes to effectively troubleshoot and repair AV and VC issues onsite and over the phone.
• Ensure stability of teleconferencing & video conferencing equipment, networks and other presentation equipment.
• Receive and respond to incoming calls, walkups, and/or e-mails regarding AV and VC software/hardware problems.
• Document instances of AV equipment failure, repair, installation, and removal.
• Troubleshoot AV issues using the appropriate testing tools.
• Provide periodic audit of inventories to mitigate risk of damage or theft.

Basic Qualifications:

• Bachelor's degree and 6+ years of overall related video teleconferencing experience. Additional training, relevant certification, and/or years of experience may be substituted in lieu of a degree. 
• Active TS/SCI security clearance.
• Currently possess any one of the following qualifications: Cisco Video Network Specialist, Cisco TelePresence Solutions Specialist, Polycom RealPresence, Polycom RealPresence Infrastructure, SONY VTC, and/or other relevant certification.
• Currently possess DoD 8570 certification at IAT I – A+, Network+ or Security+ CE.

EIO2024

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.