Asset Manager

Leidos hiring for Asset Manager jobs in Washington Navy Yard, DC, US

Description

Leidos is hiring an Asset Manager to support the ESA V program. The ESA V program is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, asset management, desk side support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. Leidos has an opportunity for an individual to serve as part of the Asset Management team supporting our customer from our Downtown Washington, DC office.

Location: Onsite in Washington, DC

ESA V prides itself in providing high-quality customer support. Part of the asset management’s support staff’s job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner.   As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively are all critical to the success of the individual selected for this position.

All work for the team is tracked in our ServiceNow system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for always keeping tickets up to date. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools. Candidates for these positions should have experience working on and resolving issues with this type of office IT environment.

The Individual selected for the asset management team must undergo a government security investigation and receive a Public Trust approval from the Department of Justice prior to beginning work.

Primary Responsibilities:

• Ship and receive all IT assets.

• Keeping asset management database accurate.

• Processing Break / Fix, returns, new seat documentation for end-user computer devices.

• Backup Data recovery, imaging, and repair.

• Creating incidents/service tickets through ServiceNow our ticket management system.

• Assess issues and diagnose problems.

• Checking in, deploying, verifying, and updating the status of all IT Assets.

• Ensure the data in ServiceNow is correct at all times and provide updates to Sunflower, as needed.

• Keep up to date with the engineering group with any changes that may impact asset management.

• Keep up with issues going on in the security group, by tracking laptops before shipping to ensure they are patched and complaint.

• Train and Mentor Junior staff.

• Update procedures, document new procedures, review new and existing procedures with the team.

• Provide monthly billing reports to management and finance.

• Participate and lead the annual asset inventory.

• Coordinate the retrieval of unreturned accessories from the customer, and if needed order replacements and bill the customer.

Requirements:

• High school diploma with 5+ years of relevant experience

• Customer service-focused attitude

• Past experience providing IT support in a Windows office environment

• Excellent written and verbal communication skills

• Use of an ITSM ticketing system (ServiceNow)

• Ability to obtain a public trust security clearance, prior to start date

• Ability to maintain a public trust security clearance

• US Citizenship is required. 

Preferred Qualifications:

• Past experience with Department of Justice components

• Active Public Trust access with the Department of Justice

Program Specific Salary Range: $80K - $92K

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.