NetOps Specialist Junior

SMIT is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Primary responsibilities include, but are not limited to:

• Provide support to Government personnel with implementation and support of new Commercial ISP project.

• Respond to incidents from triage through resolution, including escalations, where appropriate.

• Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.

• Provide root cause analysis documentation in accordance with Government procedures.

• Provide data center support where appropriate.

• Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. 

• Provide incident notification to Government representatives.

• Create user accounts and support Passive Optical Network (PON).

Basic Qualifications:

• High school Diploma or General Equivalency Diploma (GED)

• 2 Years of Experience

• US Citizen and DoD Secret Clearance

• Must possess an Information Assurance Technician (IAT) Level II (Sec+).

• Must also possess a CCNA or Net+ and a Microsoft Fundamentals certificate.

SMIT-MCEN