Solution Navigator UX Lead (Hybrid-Remote)

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

Competitive salary and bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities with outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us Out: Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY

What you will do

Reporting into Executive Director-Global Customer Program Strategy, within Global Life Cycle Solutions, in this role you will be the UX Lead for the global customer enablement /Solution Navigator platform, driving the user experience aspects across this critical customer facing global transactional platform. This is a key leadership role on the solution navigator team that is global, high performing, agile, and innovative intent on delivering the best user experience to our global customers across both direct & indirect channels. In this role you will translate UX strategies and roadmaps into goals and business plans, manage capacity of portfolio, and apply design vision and direction to drive execution to the committed vision and goals.

How you will do it

• Lead & guide UX/UI across Global Customer Enablement (Navigator Platform)

• Lead the vision and delivery of user experiences across JCI’s global customer enablement platform (Navigator)

• Lead a team of passionate UX/UI professionals to create the next generation of experiences that will guide our customer enablement teams to deliver a differentiated experience to our customers and channel partners globally by creating a beautiful, engaging, and seamless and an effective experience.

• Strategize and drive research-led, user-centered experiences​ with global perspectives on creative work, ​ establishing the benchmark for what best customer enablement platform looks like

• Enhance the value and ROI for JCI & our customers with strategic UX/UI investments

• A strong conceptual and strategic thinker able to balance user needs, business goals and industry insights.

• Peer to Functional and Technical IT Delivery leads on the platform

• Lead and drive Customer engagement activities across the platform- VOCP council, UX report puts, Qualtrics intercept surveys, office hours, etc.

• Support Global Customer councils and facilitate customer engagement sessions as needed

• Lead and evangelize a best in class UX/UI vision for global customer enablement (Navigator) platform. 

• Ensure UX teams are “set up for success” in the execution of both roadmap and advanced concept initiatives. 

• Manage executive and stakeholder alignment to drive a common UX vision that supports the Product Roadmap. 

• Evolve and strengthen a world-class design culture that is inspiring, innovative, diverse, supportive, growth-oriented, and unified. 

• Drives the development and delivery of design including Competitive Analysis, Value Proposition, Positioning and Collateral Development

• Guiding conceptual designs through to launch and optimizing post-launch for positive end-user feedback & adoption 

• Provide leadership, direction, and mentorship for a team of UX Designers; lead creative and holistic thinking across diverse functions, technology platforms and devices,

• Deliver a UX vision, along with a plan for evolutionary, iterative updates that actualize the larger vision over time.

• Build strong relationships and operating rhythms with leaders inside and outside the Navigator teams to efficiently implement user experiences that are cohesive, inclusive, and well

• Be responsible for and effectively advocate for users in a fast-paced SAFe delivery culture imparting day-to-day design leadership that fosters a shared understanding of the user-centric intersection between designs, content, business value and customer expectations.

• Create a flexible culture across the UX team to accommodate the changing needs and expectations of the program that’s in SAFe Agile

What we look for

• Bachelors degree

• Requires 10+ years of:

  • Design or product-related management positions, preferably will have had experience in managing a UX team of professionals, and delivering product projects in a large scale and in a complex business setting.

  • Designing and delivering user-centered, engaging experiences across a range of platforms and can demonstrate the success and impact of your efforts for both users and business. 

  • Including 6+ years of management experience, including experience leading design teams people within a cross functional organization. 

• An in-depth understanding of UX and capabilities is desirable.  Familiar with Lean UX and Design Thinking. Broad knowledge of the business and technology trends across multiple international markets is required. 

• Must demonstrate excellent presentation, communication, writing and facilitation skills. Ability to adjust strategies and approaches quickly as conditions dictate. 

• Proven track record of scaling the adoption of enterprise capabilities that amplify design impact

• A leader who people want to follow. One who builds trust, inspires and mentors designers and design managers. 

• A leader who possesses deep knowledge of user-centered design methods, experience working in design systems, and a highly refined visual design sensibility. 

• A great communicator (verbal, written, and visual) who has the ability to influence and build consensus both within a design team and with executive stakeholders across the company. 

• An exceptional partner and collaborator who builds strong relationships with partners across functions. 

• One who understands that great design adds value both for our customers and our business, and is able to integrate business requirements into design strategy and processes. 

• One who is a leader in the profession and continuously drives for best in class user centric design leveraging the broader professional and academic design community. 

• One who has experience/ good understanding of modern technology platforms (e.g., SFDC), devices or services (e.g., e-commerce). 

#LI-MJ1

#LI-Hybrid
 

Customer Experience Product Manager and Lead Designer: Lead, guide & own e2e UX/UI design and deployments working with Navigator execution teams under the guidance/leadership of strategic lead

• Expert knowledge of the end-to-end iterative product design process, including how to develop and use personas, job stories, journey mapping, content modelling, wire framing and prototyping, user testing, and high fidelity visuals
• True owner and stakeholder of UX/UI deliverables to ensure final product meets or exceeds the customer’s needs.
• Leading and guiding teams through a fast-moving SAFe development landscape while also being flexible to adapt to changing demands
• Capacity to act on immediate needs while aligning to the long term with vision and strategy
• Comfort balancing out team mentoring, hands-on UX work, and providing input on key decisions
• Excellent communication and storytelling skills; one who has the ability to help the team and stakeholders understand the “why” behind the design rationale
• A deep empathy for the user and a desire to learn as much as possible about how they interact with the navigator platform towards enriching and enhancing their experience
• A strong desire to learn as much as possible about the relevant technology platforms (SFDC, B2B e commerce, etc.), towards guiding the team with optimal designs leveraging platform capabilities and inherent limitations
• Deliver collaborative designs of solutions to business problems​ towards eliminating error-prone and costly production challenges​

Responsibilities...

• Lead and evangelize a best in class UX/UI design aspects for global customer enablement (Navigator) platform.
• Establish and maintain the Navigator platform user experience site map to articulate the interactions customers have with the platform 
• Ensure designs in the execution of both roadmap and advanced concept initiatives. 
• Manage executive and stakeholder alignment to drive a common UX vision that supports the Product Roadmap

Typical candidate...

• 7+ years of experience designing and delivering user-centered, engaging experiences across a range of platforms and can demonstrate the success and impact of your efforts for both users and business. 
  • Including 1-3+ years of management experience, including experience leading design teams people within a cross functional organization. 

• A lead designer who people want to follow. One who builds trust, inspires and mentors designers and stakeholders. 
• A lead who possesses deep knowledge of user-centered design methods, experience working in design systems, and a highly refined visual design sensibility.
• A great communicator (verbal, written, and visual) who has the ability to influence and build consensus both within a design team and with executive stakeholders across the company. 
• An exceptional partner and collaborator who builds strong relationships with partners across functions. 
• One who understands that great design adds value both for our customers and our business, and is able to integrate business requirements into design strategy and processes. 
• One who is a proven designer in the profession and continuously drives for best in class user centric design leveraging the broader professional and academic design community
• One who has experience/ good understanding of modern technology platforms
• Multiple previous Marketing or Web experiences that provide a portfolio of experience and history of success

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.