Customer Support Coordinator

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Company vehicle, tools, and equipment provided to complete all jobs. •
• Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do        

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.

Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

• Parts Ordering/PO Creation Support
• Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing.
• Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as-needed basis. The following information must be provided:
• Part Description
• Part Number
• Quantity
• Vendor Information
• Activity Number
• The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials
• RMAs
• Update the on-call list.
• Subcontract
• Supply Chain Finance
• Various Report Tracking (Fire Alarm Inspection Papers)
• Send quotes to customer.
• Secure PO for deficiency quotes.
• Maintain Customer Bill to Account Information.
• Ensure Specialty tools have been returned.
• AR and AP tasking as directed by the service leaders
• Request and Send out Certificates of Insurance (COI)
• New Truck Creations
• Close Inventory Trunks
• Vendor Set-up
• Global Preferred Supplier List
• Fleet
• Uniforms

What we look for

Required

• High school diploma or equivalent. Associate of Arts Degree or College degree preferred.
• 5 years of administrative experience with a background in Sales, Operations, and/or Administration.
• Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
• Experience in a call center environment preferred.
• Ability to analyze and solve problems with a high degree of accuracy. Must be able to assess issues quickly and provide solutions.
• Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
• Desire to learn and work independently with minimal supervision.
• Able to communicate effectively with all levels of end-users in a patient and friendly way to address questions/problems.
• Ability to multi-task and establish work priorities.
• Able to influence diverse teams to accomplish tasks/goals.
• Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

#LI-Onsite

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.