Director of Business Optimization Strategy North America (Remote)

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us Out: A Day in the Life of the Building of the Future 

Overview: Reporting to the Senior Director of Operations Equipment North America (EqNA), the Director of Process Optimization and Strategy is instrumental in boosting the efficiency and effectiveness of our operations. By conducting comprehensive analyses of our business processes, systems, and workflows, this role identifies areas needing improvement and optimization. In collaboration with key stakeholders, objectives, scope, and deliverables for process optimization projects are defined, aligning with our business goals.  

The role encompasses leadership responsibilities, including coaching and mentoring field leadership to manage operations proficiently. Additionally, it involves monitoring our operational health through KPIs and identifying new indicators to reduce costs, enhance margins, and elevate customer experience, thereby steering the organization toward operational excellence. 

Key Responsibilities: 

Leadership and Strategy 

• Collaborate with Sales and Field Operations to achieve business goals. 

• Standardize HVAC Equipment KPIs, SOPs, and Work Instructions to drive a performance culture. 

• Foster innovation and continuous improvement within the organization. 

Operational Excellence 

• Oversee key processes including Pre-Bid Review, Scheduling, Billings, Change Orders, and Backlog Reviews. 

• Support Operations Leadership in R&O processes and Business Ops Reviews. 

• Monitor and manage installation performance, addressing operational challenges efficiently. 

Market Performance and Improvement 

• Identify low-performing areas, establish goals, and implement and monitor improvement plans. 

• Lead Equipment process improvement teams and explore IT improvement opportunities. 

• Develop strategies and training for operational efficiency, cost reduction, and business performance enhancement. 

Support and Development 

• Provide complex equipment project support at the domain level. 

• Develop a Program Management organization for Sales and Operations support. 

• Stay informed on industry trends and best practices in process optimization. 

Requirements: 

• Bachelor’s degree in engineering, Construction Management, Business, or related field. 

• 8-10 years of experience in Installation Management, with a preference for the construction space. 

• Demonstrated HVAC industry knowledge and financial management skills. 

• Ability to travel 10% to 25% to Areas/Branches. 

• Proficient in communication, multitasking, negotiation, and conflict resolution.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.