Monitoring Center Agent

We are actively recruiting for a full-time permanent Monitoring Center Agent. The Monitoring Center Agent will be responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures. This role requires heavy phone work as well as taking verbal instructions, typing, reading, speaking, and writing.

Advantages of this working with us:

• Competitive Starting Pay
• Global Advancement Opportunities
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Defined Contribution Pension Plan
• Life Insurance
• Short-Term and Long-Term Disability
• Competitive Retirement Saving Plans
• Employee Assistance Program

How you will do it

• Monitor system for alarm signals and respond to alarms using the information provided in instruction screens
• Monitor alarm and remote access systems, telephones, CCTV camera systems
• Place vital outgoing calls to verify an alarm, dispatch the appropriate authorities and advise responsible parties
• Accurately detail all alarm handling procedures within the alarm screens
• Must be able to enforce to standard operating procedures and special instructions
• Receive and process incoming calls from customers regarding security systems/irregular activity/alarms
• Respond to incoming emergency calls for elevators, crisis lines and incident management lines
• Document incident reports according to customer and department requirements
• Interact with external and internal customers and other agents
• Contribute to the development and growth of a service culture
• Strive to improve something in area of responsibility every day
• Support and participate in continuous improvement processes

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us.  Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.