Learning Program Manager

What you will do   

You will be to act as the Learning Program Manager for the delivery of the BEST program supporting our Field Technicians, for the fast-paced Johnson Controls. You will support the deployment of a technical learning program designed new hire & role change technicians, this role will deliver & design training materials as well as, deploy this program across all countries in EMEALA, starting in Germany & the UK. In this role you will have the opportunity to partner with the business to support the recruitment & retention of technicians, to grow a team of technical instructors, with the goal of building a gold standard learning experience for our new recruits and delivering highly productive and engaged technical talent to the business.  

How you will do it 

• Plan, deploy and measure learning programs & delivery 

• Work with JCI HVAC & BMS Controls products & systems, install & service in the field and customers 

• Communicate and manage learning timelines, deliverables, dependencies, and risks across a spectrum of teams and stakeholders 

• Create content rapidly and leverage learning technology to build and deploy accessible, relevant, useful content. 

• Work closely with the L&D Leaders to ensure that the learning experience and content are useful and relevant for diverse learning audience(s) 

• Partner with other Program Leads globally to share best practices, collaborate, and drive consistency across the organization, as we work to operationalize our L&D offerings 

• Help implement metrics and evaluation protocols for learning deliverables in region.   

• Fostering a growth mind set and supporting the career growth and development of all learning team members 

• Learn on a day-to-day basis about how our equipment and strategies work to conserve energy and protect our environment 

What we look for  

Required   

• Minimum 5 years experience in Program Management

• Experience with HVAC & BMS Controls business, understanding of HVAC & Controls products & systems, install & service in the field and with customers, in any relevant role, technician, engineer, sales engineer, product support or front-line manager with demonstrated interest in training & supporting colleagues to build knowledge & enhance performance. 

• Strong Project Management experience in learning & development area

• Experience collaborating with instructors, SMEs, learning professionals, product managers, vendors, program managers and stakeholders 

• Strong writing and communication skills in English language, any other language is advantage

• Excellent influencing skills with all levels of the organisation, and practiced in change management across a complex, multicultural environment 

Preferred  

• Experience supporting teams to embrace new products, ways of working, systems, working in a changing environment 

• Previous experience supporting teams who deploy learning across the EMEALA region 

• Previous experience as Learning Instructor

• Experience working in multinational organisation 

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