Assistant Manager _ PTP _ Helpdesk

What you will do

The qualified candidate will be an integral part in the continued success and growth of the Service Department.  This position requires a high energy level with a focus toward customers and a strong desire to succeed.  Good organizational skills, attention to detail and excellent communication skills are required. 

Responsible for the timely and accurate performance of the full range of tasks described below for BSNA & Global products (Tyco & legacy JCI) entities.

• To handle the critical suppliers for both GP & BSNA entity
• Timely resolution of queries raised by the Supplier
• Detailed analysis of open Supplier balances with end to end resolution
• Ensure SLA’s & KPI are meet
• Supporting the Senior Leadeship
• Assists in training new personnel
• Assisting other Team members in the team
• Woking on process imprvoements
• Able to create the FMEA process for the critical supplier resoluation process
• Should be aware about GRNI clraning process and clearing them in system
• Shoube be aware about AP Balance analysis and followup with the supplier & Internal stakeholders to fix the process.
• Candidate should  have 8 + years of experinace 
• Candidate should have managed the team of 10 + team members and in people management role for minimum 3 + years

How will you do it?

• Understanding of end to end process and improvement is required
• Ensure timely connect with internal teams & Suppliers to resolve queries
• On-Time clearance of supplier payments  with fix the issue on permamnent basis
• Interact with suppliers on a timely basis
• Investigating reason for holds on the invoices
• Liasioning between the internal teams for resolution of queries
• Ensure that all the critical Vendors are effectively managed
• Ensure that all Invoices are paid in accordance with the terms of the payment
• Analyze and follow up on overdue invoices posted and ready for payment in ledger but not paid to vendors for more than 30 days
• Ensure proper compliance to operational processes and procedures
• Initiate the projects and improve the process , so that supplier queries can be reduced
• Extracting vendor ledger open debit balances as on date and perform necessary follow ups and clearance. Ensure it is updated in AP Balance SOX file
• Abides by department policies and procedures, SOP’s/ Work instruction, including SOX controls.
• Escalates any highly important internal or external communication to Department Supervisor/Manager, including critical system or supplier issues.

What we look for

This is an mid level position that requires the following experience:

• 6 – 10  years of experience in PTP with end to end process knowlege and certification in spanish language.
• Candidate should be ready to worked in Early morning shifts.
• B.com / BBA / MBA / M.Com
• Good communication skills (verbal and written) along excellent MS office skills
• Self starter who is passionate quality oriented
• Flexible work style and ability to work under pressure
• Adaptable to learn new processes, concepts, and skills