Deputy General Manager

ØDeveloping process enhancement strategies and solutions

ØManaging CI Projects inside the shared service center and with the Business Units

ØAssess, monitor, and enhance process efficiency and effectiveness

ØCollaborating with other stakeholders to enhance productivity and staff satisfaction

ØTraining, mentoring, and guiding team members on Lean Six Sigma methodologies

ØStaying up-to-date with developments in management and process optimization

ØParticipating in project planning, documentation, process mapping and establishing clear goals/metrics to ensure return on investment

ØAnalyzing & Documenting company processes and procedures

ØFacilitating Kaizen, VSM, FMEA and RCA workshops to improve organizational processes

ØPartnering with business units to identify CI training needs and facilitate/ arrange the required sessions

ØProvides actionable data to various internal support groups as and when needed

ØPerform other ad-hoc duties as assigned

ØAdvanced degree in engineering/ business studies/ economics

ØBlack Belt certification is a must from recognized institution

ØAt least 7-10 years’ experience in leading OTC CI projects (Lean Six Sigma, workshops or other) across Quote, Booking, Order Processing, Collections and/or Cash Applications

ØExperience is a large multi-national corporation service center or BPO is highly desirable

ØExperience in working on strategic projects within a shared services environment

ØAbility to influence change, deal with ambiguity and drive best practices. This includes process improvement initiatives in a fragmented IT landscape

ØExcellent leadership, interpersonal and collaboration skills with the proven ability to effectively supervise, mentor and influence employees

ØStrong leadership qualities to work within a matrix business model, deal with ambiguity, and to solve business problems that create shareholder value

ØEnglish proficiency required; written and verbal

ØExceptional listening and advanced analytical skills

ØSolid time management skills and the ability to juggle multiple tasks at once

ØAbility to communicate effectively and deal with diverse individuals, groups, and all levels of the organization

ØIntermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research

ØProficient with Excel management (consolidate different data bases, V Look ups, Power Query, Power Pivot, Distinct Count, Dashboards elaboration, etc.)