Customer Operations Associate

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer 

• Competitive salary  
• Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one  
• Extensive product and on the job/cross training opportunities with outstanding internal resources 
• Encouraging and collaborative team environment 
• Dedication to safety through our Zero Harm policy  

• Providing Scheduling and management support 
• JCI Employee discount programs (The Loop by Perk Spot) 
• Check us Out: A Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY 

What you will do 
 

The Customer Operations Associate, under direct supervision, tracks and provides support for the HVAC installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing. Provides administrative, day to day support in the operational areas of the business including material shipping, receiving, and cataloging. 
 
How you will do it 

• Works with project owners to update project cost schedules as required monthly.  

• Assist installation team with project cost and revenue tracking to reach revenue goals.  

• Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations related transactions.  Performs cost transfers as necessary. 

• Answers any customer/subcontractors’ inquiries and resolves or escalates customer issues as appropriate. 

• Prepare and submit monthly billings to Customers.  Completes any additional documentation required for billing, i.e. special pay applications, lien waiver, certified payroll, etc.  

• Works with accounts receivables contacts to assist with resolution of A/R disputes. Researches and determines appropriate actions and escalation for timely resolution of disputes.  Incudes necessary interaction with Customers to resolve receivable issues and confirm commitment to pay.  

• Processes invoice credits and rebills, as necessary.  Maintains billing and collection notes within appropriate systems. 

• Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contract requirements.   

• Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicing issues as necessary. 

• Coordination and support to Sales Team to review and submit project bookings and all required booking documentation, facilitates the release of the project booking from MBC, addresses any booking holds, and returns signed contract documentation to Customers. 

• Coordinate with project owners, factory, and subcontractors with receiving and shipping material including cataloging all incoming and outgoing material and providing reporting documentation. 

• Provide additional operations administration support, as required. 

Required 

• High School diploma or equivalent 

• One to two years of related work experience, preferably within a service / sales, or technical work environment. 

• Must have strong interpersonal skills to effectively communicate with both internal and external clients. 

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. 

• Ability to prioritize work activities based upon financial impact to desired business goals. 

• Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, and Internet business application usage. 

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. 

• Must be able to lift, carry, and maneuver up to 25lbs as necessary. 

Preferred 

• Associate degree preferred. 

• Experience and/or basic project accounting or costing principals is desired.