Customer Value Leader, HVAC & Controls

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and bonus plan

• Paid vacation/holidays/sicktime - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities With outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us Out:  A Day in a Life at Johnson Controls:

What you will do 

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. The Customer Value Leader, will be responsible for curating customer and market needs as input to our offering development process.  This includes capturing rich insights and managing relationships necessary to support strategic advisory councils as well as evolving customer input approaches to accelerate the value of new offering development. 

How you will do it 

• Chair targeted advisory councils of top tier customers and industry influencers (HVAC, Controls, Fire, Higher Education).  Able to manage and lead logistics for virtual and in person council sessions. 

• Own the entire Customer experience from initial interaction to the sale, delivery and warranty of the products and services purchased - this includes the Digital customer experience 

• Provide or contract for value stream mapping, customer journey mapping, other UX/CX functions 

• Analyze customer data to improve customer experience and provide insight on which are the critical areas of performance that need to be improved. 

• Provide customer insights for offering features, software UI digital platform and ecosystem development, and aaS offering development. 

• In partnership with marketing, ensure completion of surveys, targeting JCI's top accounts / key accounts / strategic accounts. 

• Coordinate and provide insights for large cross business initiatives that touch the customer on the front end (portals) or back end. (billing capabilities – pay for what you need, etc) 

• Action planning to strengthen / improve loyalty on account level 

Success Factors 

• Shaping, developing, and constantly iterating in an environment of rapidly evolving change the Customer lifecycle journey factoring technology, new trends and new customer needs across industries. 

• Able to present and interface at all levels of the organization, including the Executive Committee 

• Turning post Sales / post Service / post Install survey output into prioritized actions related to Product Management / Services specific to HVAC 

• Working in a matrixed system (domain, functional, global teams) including the volume of initiatives and the availability of accessing critical data and information. 

• Strong communication and facilitation skills to conduct executive council meetings and customer listening sessions 

• Strong collaboration skills to lead inter-functional teams to design council agendas and structure 

What we look for  

• 8 years relevant experience in the Buildings Industry, IE: Program Management, Operations, Customer Experience studies and Focus Groups.  HVAC, Controls preferred 

• Bachelor’s degree in Marketing, Market Research, Business, or related field 

• Experience with Life Cycle Value Management and evaluating / analyzing customer needs 

• Experience working in a complex / matrix structure promoting customer loyalty 

• Experience working within construction and service industries in the industrial segment​ 

• Experience with digital customer engagement and/or event planning 

• Leadership with driving consensus and providing expertise on portfolio of offerings and respective market focus 

• Customer orientation acting as a customer advocate and promoting value through customer experience 

• Experience developing healthy customer relationships