Senior Operations Manager

The key responsibilities and accountabilities for the Airport Senior Operations Manager are: 

Assists the Airport (Assistant) General Manager for the delivery of profit for the airport location.   

Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes 

Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) 

Ensures achievement of profitability while protecting the value offering 

Actively fosters a culture that provides the “Best in Class” Customer Service 

Constantly champions productivity improvements via employee involvement and accountability 

Responsible for building, managing and developing talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams 

Actively engages in effective communication plans focused on building employee engagement in order to achieve business results 

Conducts performance evaluations that are timely and constructive 

Schedules and supervises the management team as well as the non-exempt frontline employees at the site – a responsibility that may be delegated, but remains the ultimate responsibility of the Senior Operations Manager or the Assistant General Manager, depending on size of location 

Manages the airport and assigned locations/geographic areas when the General Manager is not present