Applications Support Specialist

HarmonyCares hiring for Applications Support Specialist jobs in Oak Park, MI, US

Overview

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The Applications Support Specialist is responsible for providing real-time and follow up support to end users that access healthcare systems to perform their primary job responsibilities, in addition to supporting clinical provider computer hardware. As an Applications Support Specialist you will:

• Troubleshoot EMR software and its associated clinical applications
• Provide remote assistance and corrective solutions for end users via phone, email, service desk tickets and IM
• Attain a high, first level call closure rate by using a wide range of remote software tools to troubleshoot and resolve hardware, software and network connectivity problems
• Coach end users on their varied technologies
• Work with outside vendors to support business initiatives
• Develop and maintain formalized internal documentation and job aids to assist in quickly resolving issues, including Application Support procedures, tech tips, and knowledge base
• Repair, configure and deploy laptops
• Perform software application testing for new releases/implementations
• Available for 24x7 rotating on-call shift (evenings & weekends every 6 weeks).

Qualifications

Skills and Qualifications

• 1+ years of work experience in a fast-paced IT Helpdesk or EMR Helpdesk supporting a variety of computer software and applications
• Proficiency in Windows desktop operating systems (Windows 10) and Microsoft Office
• Proficiency troubleshooting network connection issues
• Proficiency with computer hardware, software and associated applications including, but not limited to, VPN’s, EMR’s and remote computer monitoring/management tools
• Ability to work independently
• Excellent organizational and time management skills

Preferred

• Applicants that live in the CST. MST or PST time zone to cover for the team on the EST.

Posted Min Pay Rate

USD $24.00/Yr.
Posted Max Pay Rate

USD $31.00/Yr.
Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.