Clinical Support Specialist

HarmonyCares hiring for Clinical Support Specialist jobs in Harrison Township, MI, US

Overview

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The job of Clinical Support Specialist entails handling telephone inquiries from patients, families, other physicians and other healthcare professionals relative to patient care questions or needs. Professional and efficient management of visitors, telephone calls, clerical duties and customer service for all supported business lines. Responsible for oversight of Home Health Certification, Recertification, census and care plan oversight activities. Renaming and redirection of faxes to the appropriate department to be processed in a timely manner according to company protocol.

Essential Duties and Responsibilities

• Receives inquiries from patient/caregiver in a concerned and professional manner; documents all conversations/actions/outcomes in the patient chart
• Triages, interprets, documents and follows all protocols/processes outlined for all business lines
• Assesses patient needs and communicates method of resolution via system
• Communicates medical need for patient visits to Scheduling Department
• Reviews patient charts following visits and processes physician orders through appropriate home health agency and/or vendor
• Receives critical lab values report from lab and contacts HarmonyCares Medical Group physician to ascertain follow up action
• Notes physician orders in chart and completes action as directed
• Documents any complaint from patient or caregiver on designated form and takes immediate corrective action, if possible
• Reports, in writing to supervisor
• Maintains patient confidentiality
• Triage, interpret, archive and rename medical records based on clinical urgency using standardized naming conventions and processes
• Communicate with all members of the health care team and office staff in the assigned service area
• Performs routine office tasks necessary for the operation and presentation of a professional office as observed by the supervisor

Qualifications

Required Knowledge, Skills and Experience 

• High School Diploma/GED
• Knowledge of compliance (including clinical records) of all local, state and federal laws regarding licensure and certification with Home Health Care compliance standards
• Familiar with home health care referral criteria and services
• Remains up to date about changes in the field of home health care; shares information with appropriate personnel
• Assures the coordination and delivery of home health services provided throughout the VPA practice
• Computer Skills: Microsoft Excel, Word and Outlook
• Excellent organization, communication and time management skills
• The ability to multi task, self-motivate, maintain a professional demeanor and dependability
• Ability to adapt to new systems as required and apply guidelines/ procedures
• Ability to analyze problems and resolve issues in a rapid, direct and complete manner
• Ability to assess importance of inquiry and to assign priority for resolution
• Skill in teamwork and maintaining relationships with patients, caregivers and coworkers

Preferred Knowledge, Skills and Experience 

• Medical/ technical Certification or Practical Nursing License
• Experience with EMR highly
• Two or more years Customer Service Experience and health care experience
• Knowledge of HarmonyCares practice protocols for maintenance of patient charts, phone calls, customer service questions and other regulations regarding release of information

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.