Medical Assistant Lead

HarmonyCares hiring for Medical Assistant Lead jobs in Detroit, MI, US

Overview

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Quarterly Bonuses – up to $5000 per year!
• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Day Time Hours (no holidays/weekends)
• Manageable rosters and visits per day compared to a traditional practice environment
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The Medical Assistant Lead will assist HarmonyCares Primary Care providers and practice leadership in the daily operations of the practice, and is a member of the patient care team, assisting in the delivery, of primary health care in patient homes or residential settings.

Essential Duties and Responsibilties 

• Provides a point of escalation to address patient concerns, patient complaints, and customer issues, both internally and externally
• Inventories and orders for necessary office and medical supplies
• Assists practice leadership with company vehicle fleet, including cleaning and proper periodic maintenance schedules
• Assists practice leadership with regulatory requirements maintenance
• Supports new team members through onboarding and training processes
• Identifies areas of quality and execution gaps for all team members and ensure appropriate remediation through coaching and feedback
• Collaborates with manager, teammates, and other HarmonyCares leaders to identify and implement changes that optimize the organization
• Supports and encourages teammates by fostering open communication channels as well as role modeling best practices
• Attends required meetings and in-services
• Serves as a member of the MA Governance Committee, and serves as a SME or representative for other departmental projects as directed by practice leadership
• Prepares daily route and drives physician to scheduled visits
• Prepares patients for examination and treatment

Qualifications

Required Knowledge, Skills and Experience

• Active CPR Certification
• Must maintain a valid driver’s license and good driving record
• High School Diploma/GED
• Certificate of Completion from an accredited Medical Assistant, Phlebotomy, EMT, related medical education/training program or 1 years of experience serving as a Medical Assistant or Phlebotomist
• Ability to multi-task while given competing priorities
• Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
• Ability to analyze problems and resolve issues in a rapid, direct and complete manner
• Demonstrates short and long-term persistence in meeting objectives and personal development
• Ability to adapt to new systems and changes as required and apply guidelines/procedures

Preferred Knowledge, Skills and Experience

• Certified Medical Assistant
• Six months of experience in patient care, preferably geriatric care
• Strong Phlebotomy skills

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.