Voice Engineer

General Dynamics Information Technology hiring for Voice Engineer jobs in Arlington, VA, US

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

Public Trust/Other Required:

Job Family:

Network Engineering

Job Qualifications:

Skills:

Data Communication, IP Networks, Local Area Network (LAN), Telephone System

Certifications:

ACIS - Avaya Certified Implementation Specialist - Aura Communication Manager - Avaya, APSS - Avaya Aura Application Server 5300 - Avaya, Cisco Certified Network Associate (CCNA) Voice - Cisco Systems - Cisco Systems, CompTIA - Security+ - CompTIA, NCDE - Communication Server 1000 Rls 6.0 Advanced Engineering - Nortel Networks

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

VOICE ENGINEER

Secure and expertly apply the latest technologies to advance the mission as a VOICE ENGINEER with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.

At GDIT, people are our differentiator. As a VOICE ENGINEER, you will help ensure today is safe and tomorrow is smarter. Our work depends on VOICE ENGINEER joining our team supporting our DISA Enterprise Transport Management - Next-Gen (DISA ETM - NG) program at the Pentagon in Arlington, VA.

This position will support the following shift schedule: Monday – Friday 8:00am – 4:30pm.

Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.

HOW VOICE ENGINEER WILL MAKE AN IMPACT

• Voice Engineer Team member on 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS LSC; with all its Core and Peripheral systems.
• Engineer will be the on-site Subject Matter Expert for the Ribbon AS system in support of over 90,000 users.
• Work encompasses support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, PRI Gateways and Associated Element Managers.
• Also limited interface and monitoring of Cisco Call Manager used for VOSIP system.
• Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.
• Candidate will be familiar with Ribbon AS or Avaya AS5300 system Architecture and have working knowledge of its Element Managers, Linux command line, Ethernet, TCP/IP, and common industry standard fiber and copper physical media support for Telephony.
• Daily activities will involve alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.
• Engineer will be required to work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.
• Engineer will interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.
• Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.
• Experience with Oracle SIP Session Boarder Controller is highly desirable.
• Also required to interface with Service Now ticketing system and escalate system issues to other team leads and members when appropriate.
• Hands-on Experience as Operator of Ribbon AS or AS5300 Switch highly desired; must have experience with DoD version of Voice Switch if not Avaya or Ribbon.

WHAT YOU’LL NEED TO SUCCEED:

• Security Clearance Level: Secret Security Clearance
• Required Experience: 5+ years of experience.
• Required Certifications: CompTIA- Security+ CE Certified (current, must not expire in next 60 days).  One of the following training certifications (CE) will be required:
  • Avaya AS5300 or Ribbon AS Fundamentals
  • Avaya AS5300 or Ribbon Maintenance & Provisioning
  • Cisco - CCNA Voice Certified.   Cisco CCNA Routing
  • Nortel - Carrier VoIP Communication Server XA- Core
  • Nortel - Communication Server 2100
  • Avaya - Avaya Aura Application Server 5300 R2 or Above
  • Avaya - Avaya Aura Communication Manager or similar Carrier PBX certification.
• Education: Bachelor’s degree in computer science, engineering or a related technical discipline, or equivalent demonstrable experience.

PREFERRED SKILLS:

• Switch or Transport Vendor specific training or certifications are helpful.

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $88,275 - $106,162. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

25-50%

Telecommuting Options:

Onsite

Work Location:

USA VA Arlington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.