Systems Engineer III (Raleigh)

First Citizens Bank hiring for Systems Engineer III (Raleigh) jobs in Wendell, NC, US

This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.

• Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
• System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.
• System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize HPE ProLiant, HPE Synergy, VMware VCF, VMware SDDC, VMware vSphere, VMware ESXi, VMware SRM, VMware NSX, VMware Aria and Zerto.
• Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.

*This position will be 3 days in the office, in Raleigh and 2 days remote

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

Preferred Education: Bachelor's Degree

Preferred Skills:
Datacenter Hardware

VMware Virtualization

Hyperconverged infrastructure

Microsoft Azure

Azure VMware Solution

HPE Synergy

HPE ProLiant

HPE Oneview

VMware Site Recovery Manager (SRM)

VMware NSX

VMware Aria Suite

Zerto Disaster Recovery