Senior Consumer Deposit and Pricing Product Manager

First Citizens Bank hiring for Senior Consumer Deposit and Pricing Product Manager jobs in Wendell, NC, US

The Senior Consumer Deposit and Pricing Product Manager leads strategic planning for the accelerated profitability and growth of consumer deposit products. Manages innovative and profitable products based on customer engagement, quantitative analysis, and market trends. Coordinates all functions of development from conception to implementation. Implements enhancements and monitors customer experience in service of client needs while navigating Risk and Regulatory concerns in support of corporate revenue and growth targets. This position serves as a leader in partnership with key cross-functional stakeholders to effectively shape product audience and build attractive value propositions to grow targeted customer segment. 

*This is a remote role anywhere within the United States*

Development - Assists in all stages of Consumer Deposit product development with a focus on increasing growth and profitability for existing products, and creating new products with a substantial market impact. This includes but is not limited to planning & design, compiling resources, execution, and monitoring product launch. Tracks and reports progress to appropriate parties.

• Accountable for identifying prospects for revenue growth and implementing solutions for potential revenue growth and/or cost savings opportunities.
• Researches, recommends, and implements product enhancements, pricing changes, re-launch or retirement of existing products based on customer needs, product lifecycles, competitive analysis, and profit potential.
• Continuously identify product and pricing gaps, process improvements, efficiency opportunities and product risks/issues and receive stakeholder buy-in and alignment on proposed solutions.
• Provide support and strategic influence on related projects cross-functional projects led by Retail Banking, Marketing, Digital, Strategy, IT and others.

Market Analysis - Maintains competitive and ongoing knowledge of market changes. Conducts advanced analysis of trends including changing regulations, competitor options, and evolving customer needs. Implements changes based on analysis results to increase profitability and product appeal. May attend industry conferences or participate in sales activities to gauge market trends.

• Performs quantitative and qualitative analysis, evaluates internal and external data, industry research, customer surveys, and feedback in various channels, and uses own market awareness to make sound decisions and recommendations.
• Researches, recommends, and implements product enhancements, pricing changes, re-launch or retirement of existing products based on customer needs, product lifecycles, competitive analysis, and profit potential.
• Keeps up to date on competitive and customer developments to understand where client demand is headed. Actively engage market and line representatives to solicit new product ideas and pricing strategies for improvement.
• Proactively monitors Regulatory landscape for changes affecting both servicing ability and revenue/cost.

Customer Engagement - Manages customer experience through all stages of a product. Develops and leads strategies to ensure customer satisfaction and acquisition. May provide guidance to less experienced associates on customer engagement methods and techniques.

• Partner with Corporate Marketing in the development of campaigns to increase sales, enhance customer engagement, and ensure product objectives.
• Assembles key stakeholders for cross-functional collaboration including marketing, technology, operations, and compliance teams to develop strategies and roadmaps to achieve business objectives and product vision.
• Build top-of-funnel marketing strategies that build awareness, consideration, and conversion of customers to more primary relationships.

The base pay for this position is relative to your experience but the range is generally $104,022 to $159,500 per year. This position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay. First Citizens offers a competitive, comprehensive benefits program which you can review here: https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 6 years of experience in Product Management

-OR-

High School Diploma or GED and 10 years of experience in Product Management

Required Qualifications:

• Financial Services experience
• Strong communication and collaboration skills
• Ability to build relationships with high level leadership
• Strong strategic perspective 
• Pricing experience
• Experience building products 
• Experience working in an Agile/Waterfall environment