Credit Review Business Manager

First Citizens Bank hiring for Credit Review Business Manager jobs in Wake Forest, NC, US

Credit Review (CR) is a key department within First Citizens Bank’s (FCB’s) third line of defense (TLOD). Its mission is to provide executive management and the Board of Directors with an independent view of asset quality and credit risk management practices effectiveness across business units and support functions that originate or manage credit exposure. The team is comprised of risk management professionals with deep credit analysis, product knowledge, and transaction skills and experiences across various asset classes, industries, and stages of the client lifecycle.

A critical enabling group within CR is its Strategy, Operations, Analytics, and Reporting (SOAR) team. SOAR enables CR’s success by delivering centralized support across the core competencies of methodology, policy, and process; operations, planning, and budgeting; executive and Board reporting; workforce management; data analytics, technology strategy, and tool management; strategic initiatives and project management; external stakeholder relations; and internal quality assurance.

Job Summary:

The Credit Review Business Manager position is a key contributor role on CR’s SOAR team responsible for managing CR’s core day-to-day and certain critical annual processes, continuously enhancing their design, and delivering methodology and operational support to CR’s execution teams. The role has a broad mandate as it resides at the center of many of CR’s core processes, ranging from the department’s operating routines, resource management and development, department reporting, and interactions with internal and external stakeholders. As such, the position has an outsized influence on helping CR operate efficiently, effectively, and at high quality while delivering on its mandate, while providing the incumbent with exposure to various credit portfolios and products as well as significant engagement with stakeholders from across CR and the Bank. The Credit Review Business Manager reports to the Director of SOAR who reports to FCB’s Head of Credit Review.

• Support CR leadership in managing day-to-day operations such as monitoring progress against plan commitments, exposure coverage targets, issue management, capacity utilization and scheduling, and engagements with third party vendors.
• Support the design and production of reports and other presentations for CR leadership, executive management, Board Risk Committee, and external stakeholders including supervisory agencies and external auditors as needed.
• Manage and maintain CR’s policies, standards, procedures, and user templates; CR’s Sharepoint, MS Teams channels, and document repositories; and related technology applications.
• Centrally manage execution of critical annual department processes such as annual planning, resource capacity and deployment analysis, staff skills assessments, talent and training strategy, and financial budgeting.
• Coordinate and facilitate weekly team meetings, including CR’s Review and Challenge tollgate sessions and Risk Assessment Calibration meetings. Promote efficient decision-making by collaborating with associates from across CR to prepare supporting information, prioritize issues, and maintain a disciplined follow-up and tracking approach for open items.
• Maintain appropriate process and control documentation of key department operational processes to enhance transparency and facilitate third party review.
• Support financial and resource management oversight including monitoring monthly expenses, fulfilling organizational design and headcount, and onboarding new hires and consultants as necessary. Manage and support delivery of CR’s training plans.
• Support CR’s interactions with other internal support functions – e.g., Regulatory Relations; Finance; Enterprise Risk Management; Procurement; Technology; Internal Audit – as well as with supervisory agencies and external auditors, including preparing responses to information requests and managing action plans to address feedback.
• Manage and contribute to strategic initiatives and special projects as needed in support of achieving CR’s objectives.

The base pay for this position is relative to your experience but the range is generally $101,386 to $155,459 per year. This position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay. First Citizens offers a competitive, comprehensive benefits program which you can review here: https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 6 years of experience in Credit Review, Technical or Reporting including Excel or SQL. Work in a financial institution. OR High School Diploma or GED and 10 years of experience in Credit Review, Technical or Reporting including Excel or SQL. Work in a financial institution.
Preferred Skills:
• BA or BS degree; MBA or other advanced degree or certification is a plus.
• 6-12 years of banking, financial services, consulting, or equivalent experience, including project, people, and/or operations management experience. Some credit risk management experience at a large financial institution is preferred.
• Strong organizational, problem-solving, and project management skills. Ability to breakdown processes into tangible steps, develop, execute, and manage project plans; and demonstrated success operating against deadlines.
• Strong MS Powerpoint and related skills for preparing effective presentations. Familiarity with data visualization tools including Power BI and/or Tableau and the use of key indicators to support monitoring of performance or process effectiveness.
• Effective communication skills, both oral and written, with strong process and control documentation skills.
• A high degree of professional maturity appropriate for interactions with Bank stakeholders beyond the CR department.
• Strong attention to detail, a dedication to quality and process discipline, and enthusiasm for learning. Eagerness to remain current on Bank, market, and industry developments to keep skills current and sharp.
• Willingness to travel 0-10% if needed.