Learning & Talent Development Facilitator II

First Citizens Bank hiring for Learning & Talent Development Facilitator II jobs in Raleigh, NC, US

This position facilitates Learning & Talent Development (L&TD) courses through a range of delivery channels across multiple Bank locations. Responsible for the content, materials, and success of assigned core curriculum classes. Learns and recommends industry methods for design and facilitation to maximize associate development. Participates in the design and creation of learning solutions.

• Facilitation - Leads the successful execution of assigned core curriculum classes through a variety of delivery methods. Identifies process inefficiencies and recommends enhancements to L&TD offerings. Attends training webinars and workshops to apply facilitation techniques.
• Course Management - Leverages learning management system reporting to monitor associate enrollment and feedback. Orders materials, assigns external work, and prepares classroom for in-person delivery. Reviews and recommends modifications to learning content.
• Program Development - Supports evolution of L&TD programs by seeking out new knowledge on learning solution design and industry class concepts. Assists in program evaluation, including assessment of processes and results, to enable tactical alignment with Bank goals and objectives.
• Subject Expertise - Serves as subject matter expert on facilitation and of learning solutions. Participates in the creation and maintenance of core curriculum learning plans and resources. Supports specialized workshops and forums.

Bachelor's Degree and 3 years of experience in Customer-facing or service-oriented role OR High School Diploma or GED and 7 years of experience in Customer-facing or service-oriented role

Preferred Area of Experience: Training, Facilitation, or related discipline

License or Certification Type: American Society for Training & Development (ASTD) Trainer Certification required within 1 year of hire or placement date Required