Application Support Engineer II - Remote

First Citizens Bank hiring for Application Support Engineer II - Remote jobs in Raleigh, NC, US

Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world’s most innovative companies and investors. SVB provides commercial and private banking to individuals and companies in the technology, life science and healthcare, private equity, venture capital and premium wine industries. SVB operates in centers of innovation throughout the United States, serving the unique needs of its dynamic clients with deep sector expertise, insights and connections. SVB's parent company, First Citizens Bancshares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. First Citizens Bank, Member FDIC. Learn more at svb.com.

We are looking for a hands-on Application Support Engineer to join our growing Core banking and Payment Solutions delivery team. This role with be responsible for maintaining & supporting most complex and business critical applications requiring integration across business functions & processes, delivering quality production support to end users in the organization. This Application Support Engineer will require a clear understanding of the various upstream/downstream dependencies, system integration, end to end business process flow & data flow of the applications.

This role is remote eligible.

• Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Ability to write complex queries to extract data as per user requirement for data analysis/reporting & transactions growth & trending analysis.
• Manage major Incidents impacting the mission critical applications or their core functionalities and coordinate with other teams to restore the incident immediately.
• Evaluate & Implement systems monitoring and alerting across all enterprise applications and recommendation for efficiencies.
• Work closely with Product owner/Business Operations, Application Development, Tech operational & support groups and create increased synergies.
• Work with a team of Application maintenance & support team working on 24/7 shift rotation environment.
• Diligently follows and influences the team members for documentation, ticket logging/updates and management reporting.
• Contributes strategic insight and provides feedback on a wide range of ideas for production platform availability, resilience, & stability.
• Identify automation opportunities and implement it to eliminate manual tasks performed by the team.
• Manage Internal and external Audit reviews and provided all supportive documents, workflows for successful closure of identified IT/Business Operation risk items, audit items or MRA/MRIA items.
• Participate in Functional & Technical KT of the changes planned to production environment and maintain integrity of all related document, diagrams, procedure update.
• Participate in validating the application changes, upgrade and other infrastructure changes to production environment.
• Participate in Disaster recover exercise planning, feasibility analysis and execution. Work with various team to make sure DR document updated with relevant information, successful execution of DR.
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
• Work on initiatives focused on continuous improvement of the application maintenance & support model and associated processes using appropriate technologies.

The base pay for this position is relative to your experience but the range is generally
$74,925 to $129,870 per year.

Bachelor's Degree and 2 years of experience in Application software programming OR High School Diploma or GED and 6 years of experience in Application software programming

Required Skills:

• Effective oral and written communication skills as well as positive, customer-focused interpersonal skills and attitude.
• Strong Problem-Solving & Troubleshooting skills to perform root cause analysis by reviewing application logs, reviewing data, and implement corrective and preventive measures.
• Understanding & experience in ITSM modules such as Incident Management, Problem & Change Management and Servicenow Tools knowledge. ITIL foundation certification preferable.
• Experience in Incident & Problem Management processes with good exposure to troubleshooting & solving and not just coordination.
• Must have strong technical knowledge on : J2EE, Openshifts, Container, API, Micro Service, Kafka , Oracle, Postgress , Cloud and Monitoring Tools like Appdynamics, Splunk.
• Strong proficiency and hands on experience in RDBMS architecture and performance tuning systems like Oracle/MS- SQL/SQL Server.
• Financial Domain knowledge with various module like Online Banking & Digital Channel, CoreBanking, Payment Solution, Risk & Fraud Solution, Credit Admin & Reporting is a plus
• Ability to work with cross functional teams and be a great Team member.
• Ability to demonstrate professionalism, enthusiasm, and create a collaborative climate.