Executive Desktop Support Technician III (Raleigh)

First Citizens Bank hiring for Executive Desktop Support Technician III (Raleigh) jobs in Lillington, NC, US

The technician will be responsible for providing executive support for FCB employees, including direct support of C-Level Executives. This role will interface with executives and clients between the Technology department and across business units. A successful candidate will be hands‐on, a self‐starter, passionate about technology, communicative, and collaborative. The Executive Support Technician is required to maintain a high degree of professionalism and discretion, have superior technical skills, excellent interpersonal skills, and present in line with the executive environment.

• Work within the Executive Support team to provide best in class, white-glove support to the FCB Executives and their assistants in the Raleigh office.
• Provide hands on support for FCB Executives who are experiencing desktop hardware, software, mobile, A/V, and networking issues and provide complete follow-through to successful resolution. Be proactive in identification of problems to reduce end user impact.
• Plan, schedule and execute computer equipment installations, imaging, upgrades, and proactive replacement projects for FCB Executives.
• Provide white glove support during the onboarding and offboarding of executive and assistant new hires.
• Support of special events and executive meetings in house and occasionally remote locations requiring travel or after-hours coverage.
• Log, update, monitor and follow up on support requests in ticketing system.
  • Engage and escalate to other Technology support team members
• Manage and prioritize tasks efficiently, and to the required level of quality, within the context of the objectives supplied by management. 
• Take appropriate or necessary training classes to stay up to date with the latest technologies and/or updates to key software and hardware.
• Train employees on current and new technologies available to them. 
• Work directly with the wider Technology team on special projects, including but not limited to new technology deployment and cybersecurity initiatives.

*This position will be 3 days in the office, in Raleigh and 2 days remote

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

Preferred Skill(s):

• Working knowledge of desktop support,
• break/fixes,
• application support
• Executive support experience

Certifications A+ and CompTIA are considered a plus.