Operations Analyst - Fraud Analytics (Hybrid)

First Citizens Bank hiring for Operations Analyst - Fraud Analytics (Hybrid) jobs in Knightdale, NC, US

This position provides analytical support to the Bank's daily operations at an advanced level of ability. Analyzes data related to operational processes, systems, or products in order to evaluate performance. Implements enhancements based on identified trends and areas of improvement. Facilitates the daily workflow by answering escalated inquiries, resolving advanced issues, and other activities that support efficient operations. Assists in developing and evaluating all necessary controls and procedures. Ensures that all processes, systems, or products are effectively functioning and serving the needs of Bank clients. May provide guidance to less experienced analysts in the work group.

• Operational Support - Performs various operational tasks that occur during customer or associate inquiries. Serves as escalated point of contact for support of assigned operational process, coordinating communication and requests between involved parties. May process billing, perform reconcilements, test systems, or manage vendor relationships. Assists management with the implementation of process enhancements, system testing, and other special projects.
• Analysis - Sources, compiles, and interprets data. Performs analysis to monitor overall performance, tracking issues and identifying opportunities to improve existing processes.
• Business Expertise - Provides knowledge in area of work to associates and clients. Utilizes product, system, or process familiarity to resolve problems and handle client requests, as well as develop appropriate enhancements.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or creating materials. Ensures the accuracy and completeness of analysis reporting. May administer department databases or files.

Bachelor's Degree and 4 years of experience in Banking, Finance, or Analytics OR High School Diploma or GED and 8 years of experience in Banking, Finance, or Analytics