Manager Enterprise Operations - International Wires

First Citizens Bank hiring for Manager Enterprise Operations - International Wires jobs in Knightdale, NC, US

The Manager Enterprise Operations manages a team within Enterprise Bank Operations that processes incoming and outgoing international wires. Leads a team of associates throughout daily business operations to ensure efficiency, accuracy and quality of work. Develops business plans that improve processes and performance. Leads operational project planning and execution. Provides guidance to staff on complex matters and delegates tasks. Monitors regulatory, legal and bank policy compliance within operational processes or systems. Works closely with peers, business teams, clients and other stakeholders to resolve issues and provides high level of service.

This will be an in-office based position located in either Raleigh, NC or Phoenix, AZ. Candidates must be located within a commutable distance to one of these preferred locations.

• Operations Oversight - Manages daily operational activities, ensuring efficiency, accuracy, and quality of work. Reviews operational processes for opportunities of improvement and recommends appropriate changes. Addresses operational or service issues, communicating with all involved parties for resolution. Implements and manages projects that support business and departmental goals. Prepares monthly and adhoc reporting, and maintains records in accordance with retention requirements. 
• Managerial Functions - Establishes and monitors expectations to achieve team goals. Makes appropriate changes to operations policies, procedures, and internal controls in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development.
• Compliance - Ensures all operational policies and procedures are regularly reviewed and updated. Ensures compliance with all policies, processes, and internal controls. Manages an operational risk framework within Bank activities. Facilitates internal and external audits of operations.
• Collaboration - Works with leadership to support business strategy that enhance service levels and regulatory compliance within daily operations. Works closely and effectively with bank stakeholders in the monitoring and review of department processes.

Bachelor's Degree and 4 years of experience in Operations and Leadership

OR High School Diploma or GED and 8 years of experience in Operations and Leadership

Preferred Qualifications

• Experience with international wires and/or domestic wires

• Experience with electronic payments within financial services

• 2+ years management experience including coaching and developing teams

• Proficiency with MS Office