Operations Specialist I - Mail and Print Services

First Citizens Bank hiring for Operations Specialist I - Mail and Print Services jobs in Durham, NC, US

This Operations Specialist I position provides operational support for Mail and Print Services in the execution of daily activities. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business.

• Service - Answers inbound communications to assist internal customers, fulfill requests, or address issues. Includes corresponding with managed service providers when necessary.
• Operational Support – Performs various operational tasks including but not limited to Document scanning, Package tracking (internal and external), Letter folding/inserting (automated and manual), Postage metering, and reports printing.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Business Proficiency - Provides knowledge in area of work, including multiple systems utilized for Shipping, Tracking, and Archiving.
• Completes Bank training within the allotted time to ensure the dept remains in compliance.

• High School Diploma or GED and 1 years of experience in Clerical or administrative
• Able to lift 50lbs
• Working Knowledge of Microsoft Office Suite
• Valid Driver’s License