Operations Specialist I/ II - Business/Commercial Loan Servicing

First Citizens Bank hiring for Operations Specialist I/ II - Business/Commercial Loan Servicing jobs in Durham, NC, US

This is a hybrid role (after the first 90 days of employment), with the expectation that time working will regularly take place inside and outside of a company. Candidates must live within a commutable distance to the Raleigh, NC office location. The schedule for this role is typically Monday through Friday 8am-5pm (however hours may vary based on business needs).

This Operations Specialist I/II position focuses on maintaining Business/Commercial loans within the Business/Commercial Loan Servicing team. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.

High School Diploma or GED and 1 years of experience in Clerical or administrative

Additional Preferred qualifications

• Banking experience
• Experience maintaining loans
• Advanced Lending System (ALS) experience preferred (not required)
• Microsoft Suite Experience
• Loan Servicing experience a plus

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits