Business Systems Analyst II - Merchant Services

First Citizens Bank hiring for Business Systems Analyst II - Merchant Services jobs in Angier, NC, US

This position will primally support the Merchant Services Area along with other business areas as needed based on enterprise objectives and goals.    Ideal candidate will have experience working with Software as a Service (SaaS) applications with both users and technical staff in team-oriented environment.   Ideal candidate will analyze, research and document requirements based on banks SDLC guidelines from stakeholders to ensure satisfaction.  Planning and executing detailed system requirement phases and identifying, tracking, and resolving business systems issues are some of the activities this role will partake in.  Work with Vendors to ensure all updates and enhancements are tested in a timely manner along with ensuring that the necessary documentation is maintained for audit and IT Compliance. 

• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• System Support - Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
• Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Ensures compliance through monitoring and analysis.
• Reporting - Produces reports based on data analysis, user input, and system testing. Identifies patterns, discrepancies, and areas of improvement.

Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support

Preferred: Bachelor's Degree and 4 years of experience in Business/Systems Analysis or High School Diploma or GED and 8 years of experience in Business/Systems Analysis

Desired Skills:  Required Applications: Microsoft Excel, Word, Visio, PowerPoint, Project.  

Plus skill: Experience with database reporting tools such as PowerBi, DB Visualizer, SQL Server Management Studio.