Liquidity Middle Office - Account Management

First Citizens Bank hiring for Liquidity Middle Office - Account Management jobs in Phoenix, AZ, US

Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.

SVB Be Part of a Bank Like No Other

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

The Liquidity Account Manager (LAM) will support the first line client experience by providing client on-boarding, account servicing, accounting, audit support and relationship management to SVB Asset Management (SAM) and other Liquidity Management clients.  The LAM will work with clients to ensure timely and accurate resolutions to client requests and inquiries and will be able to confidently handle multiple tasks simultaneously, deliver as promised, effectively prioritize, and escalate issues and/or seek guidance before issues impact clients or grow larger. 

• ACCOUNT MAINTENANCE & SUPPORT
  • Assist with audit support, including SOC1 reports, confirmations, pricing materials, and more.
  • Ability to effectively communicate technical accounting/investment topics to clients.
  • Produce high-quality, accurate portfolio review presentations.
  • Liaison to the Middle Office team for SACAs, transfers in kind for asset management clients, third party custody inquiries, provide exceptional new account onboarding experience, and more.
  • Resolving complaints and preventing additional issues by improving processes
  • Assist with challenging client requests regarding investment accounting or issue escalations as needed.
• SERVICE MODEL
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Knowledgeable and quick responses on day-to-day client support, including wire support and wire confirmations, signer updates, LOAs, system access, assist clients with general systems navigations, and more.
  • Client service; including speedy client response and service delivery.
  • Be available to receive inbound client requests.
  • Lead client trainings to educate clients on self-service of products.
• RELATIONSHIP MANAGEMENT
  • Building relationships with clients based on trust and respect.
  • Communicating with clients to understand their needs and explain product value.
  • Manage and solve conflicts with clients.
  • Escalate problems appropriately to appropriate internal teams.
• INTERNAL PARTNERSHIPS
  • Partner with Liquidity Solutions colleagues to develop new business with existing clients.
  • Collaborate with sales team to identify and grow opportunities within territory.
  • Collaborate with internal departments to facilitate client need fulfillment.
  • Partner with marketing teams to facilitate client communication.
  • Provide feedback on advisory topics to enhance LM Thought Leadership program.
• PRODUCT & PROCESS EXPERTISE
  • Maintaining updated knowledge of company products and services, with focus on liquidity products such as Asset Management, Repo Accounts, Sweep and Insured Cash Sweep products.
  • Knowledge of fixed income securities
  • Knowledgeable of internal bank processes and timelines to facilitate service requests.
  • May conduct process and workflow training to colleagues and internal partners.
• DATA / RECORDS MANAGEMENT & REPORTING
  • Provide information needed to generate reports to track activities, progress and develop strategies.
  • Keeping accurate records pertaining to inventory and account notes
  • Ensure client records and activities are recorded accurately across LM systems.
  • Capture and record data relating to account acquisition and account status.
  • Collect data to learn more about client behavior with the goal to enhance the client experience.

Decisions

Works on a variety of assignments independently with minimal direct supervision.  Able to produce results while managing multiple priorities.  Proven success in developing solutions to complex client issues and handing sensitive issues with good judgement. 

Uses judgement to escalate issues and/or seek guidance on issues before they impact clients or become larger issues.

Knowledge

Substantial understanding of banking and investment management business, client needs and has proven ability to apply these skills and knowledge to complete a wide range of responsibilities. 

Technical knowledge of on and off-balance sheet products, bank and investment client interface systems and reporting, solid understanding of fixed income securities, bond math, investment accounting principles and reporting. 

Skills

Strong written and verbal communication skills.  Ability to communicate complex information clearly and concisely.  Strong collaboration skills; confident interfacing across various levels in the organization; ability to be flexible. 

Proficiency with Microsoft office (Excel, PowerPoint, Word) and Outlook is required.

Competencies

The LAM will work with clients to ensure timely and accurate resolutions to client requests and inquiries and will be able to confidently handle multiple tasks simultaneously, deliver as promised, effectively prioritize, and escalate issues and/or seek guidance before issues impact clients or grow larger. The individual will be incredibly client-focused, be an excellent team player and will have the ability to form strong relationships with both internal partners and clients. 

Required Education and Experience

Bachelor’s Degree with 2+ year(s) of Fixed Income/Investment Accounting knowledge OR High School or GED and 8+ year(s) of Fixed Income/Investment Accounting knowledge.

Preferred Education and Experience

5+ years of client service experience in financial services, with investment management experience highly preferred.