Manager, Client Engagement

Epsilon hiring for Manager, Client Engagement jobs in Arlington Heights, MA, US

Job Description

As part of our transformation to a unified delivery model, Epsilon has formalized the Client Engagement function to orchestrate delivery of our products and services to our clients. Moving from product-centric teams to functional service teams adds complexity and requires greater attention to the way we engage clients, and Client Engagement drives client outcomes and value through day-to-day partnership with clients and internal teams. We lead orchestration and integration of Epsilon teams, products, and services to deliver contracted work in a more consistent manner across functional teams.

You enjoy working with both clients and delivery teams, connecting the dots, and managing both internal and external expectations. You will have the ability to work collaboratively and build strong relationships. Thrive in a client-facing role, working with clients, addressing their concerns, and being their point of contact.

DUTIES & RESPONSIBILITIES

• You will play a vital role in ensuring successful engagements and contributing to business growth.
• Facilitate communication between the client, project team and other stakeholders. Contribute to knowledge sharing and lessons learned within the organization.
• Collaborate with internal teams to maintain service quality throughout and after each engagement.
• Work in a large, multicultural, and "matrixed" organization that is geographically dispersed.
• Establish client relationships and ensure client satisfaction with contracted Epsilon products and services.
• Orchestrate across delivery teams to deliver a single product or service for clients with ability to translate and adjust expectations between internal and external teams and manage overall client margin to original contract.
• Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement.
• Lead a matrixed, cross functional team; and provide timely performance feedback.
• Raise issues and risks for resolution within the cross functional team.

KNOWLEDGE, SKILLS, ABILITIES

• Experience with TelCo, Media, and Entertainment clients a plus.
• Understanding of our clients' business and objectives and apply business offerings at the management level.
• Ability to collaborate and guide cross-functional teams.
• Proactive and interested in identifying and solving problems.
• Strong communicator.

EDUCATION & EXPERIENCE

• Bachelor's degree or equivalent qualification.
• 6+ years of relevant work experience, and 2+ years of experience in a client-facing role.
• Martech and/or Adtech experience.
• Managerial experience (especially Project Management) is a plus.

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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