Director, Client Engagement - Program Manager

Epsilon hiring for Director, Client Engagement - Program Manager jobs in River Forest, IL, US

Job Description

We are seeking a highly skilled and motivated Program Manager with extensive marketing technology delivery and client engagement experience to join our Client Engagement organization. In this role, you will help set up client engagement program management practice establishing multi-product-multi-service delivery models and continuously optimizing client experience in support of profitable growth.

Key Responsibilities:

1. Support the establishment of the program management practice, setting standards and ensuring they are followed across all programs and initiatives.
2. Develop and implement internal and client-facing best practices to ensure superior service delivery.
3. Contribute to establishment and success of the continues improvement framework.
4. Facilitate operational planning and implement processes to achieve program goals and objectives.
5. Leverage technology delivery experience to drive program success, ensuring timeline, value and budget obligations are met.
6. Work closely with stakeholders across the organization to create alignment between client needs and the level of service provided.
7. Develop and manage comprehensive program plans, identifying potential issues and proactively proposing efficient solutions.
8. Provide timely and accurate reporting of program status to senior management and stakeholders.
9. Monitor and control program scope, timeline, cost, risk, and quality.
10. Act as a mentor to junior program management staff, fostering a culture of continuous learning and improvement.
11. Develop and maintain strong relationships with external and internal clients, ensuring their needs and expectations are consistently met or exceeded.

Qualifications:

1. 10+ years of industry experience of which 5 years of delivery leadership of complex projects is required.
2. Proven experience as a Program Manager or similar role.
3. Exceptional client management skills.
4. Extensive technology delivery experience.
5. Proven experience in developing and deploying technology delivery methodologies, frameworks, best practices.
6. Ability to maximize desired outcomes through culture of support and alignment.
7. Excellent communication, presentation, and leadership skills.
8. Strong problem-solving ability and attention to detail.
9. Excellent stakeholder management skills.
10. Proficiency in project management software tools.

The Director Program Manager is a key position in our organization that requires a dynamic individual with a passion for clients' success and a knack for leadership. If you are a dedicated professional seeking to make a significant impact in a growing company, we invite you to apply.

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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