Director, Client Management - Non-Profit Sector - (Remote)

Epsilon hiring for Director, Client Management - Non-Profit Sector - (Remote) jobs in Burbank, IL, US

Job Description

We are seeking an experienced and results-driven Director, Client Management to lead our efforts in selling data solutions and services to nonprofit organizations. The successful candidate will be a self-motivated, senior-level fundraising expert that enjoys client strategy, networking and needs-based consulting and selling. They will be responsible for building and maintaining strong client relationships, understanding nonprofit sector needs, and driving revenue growth through effective sales strategies.

Key Responsibilities:

• Client Relationship Management:
  • Develop and maintain strong, long-lasting relationships with key stakeholders in nonprofit organizations and their partner organizations.
  • Understand clients' objectives, goals, and challenges to provide tailored data solutions.
  • Collaborate with clients to conduct needs assessments and understand their data requirements.
• Sales Strategy:
  • Develop and execute strategic sales plans to achieve revenue targets within the nonprofit sector.
  • Identify new opportunities for data sales and expansion within existing accounts.
  • Outlines strategic opportunities for the client across all product lines and channels.
  • Increase Epsilon Market Share on assigned book of clients.
  • Responsible for 100% product penetration within accounts
• Product Knowledge:
  • Demonstrate a deep understanding of our data products and services.
  • Clearly articulate the value proposition and benefits of our data solutions to clients.
  • Work closely with internal teams to customize solutions that address client needs.
• Market Awareness:
  • Stay informed about industry trends, competitive offerings, and emerging technologies.
  • Provide insights to internal teams for product development and improvement.
• Reporting and Analytics:
  • Track and report on sales performance, forecasting, and pipeline management.
  • Utilize analytics to assess the effectiveness of sales strategies and make data-driven decisions.
• Account Revenue generation to achieve assigned revenue quota.

Qualifications:

• Ability to engage and communicate at the C-Suite level with NFP clients and prospects.
• Strong project manager with a demonstrated understanding of complex and lengthy sales cycles and possess the knowledge and ability to manage multiple projects, creating achievable milestones, leveraging internal resources, and delivering meticulous follow-up, JIRA experience preferred.
• Excellent communication skills with the ability to make compelling presentations to an audience of diverse and senior business stakeholders at the NFP organization and/or agency of record.
• Possesses strong understanding of omni-channel fundraising ecosystem. Experience with direct mail, digital, and DR or CTV campaigns preferable. Mobile, Peer-2-Peer and/or other channels also appreciated.
• Has a strong understanding of donor pipelines, segmentation, and donor customer journeys.
• A contributor and thought leader within the fundraising industry who has volunteered their time and/or experience to fundraising trade organizations and associations and/or has contributed to the industry as a webinar or conference speaker.

Requirements:

• Account Ownership - Develop strong relationship with client.
  • • Ensures customer satisfaction with Epsilon solutions.
    • Manages day-to-day dialogue with client contacts.
    • Accurate and timely forecasting in the system.
    • Serve as internal liaison to other functional groups.
    • Conducts face-to-face and phone client meetings on an on-going basis as needed.
    • Travels as appropriate to client size (may be up to 50%).
    • Provides follow-up to all meetings within 48 hours.
    • Reviews and prioritizes deliverables from each meeting.
    • Manage client orders.
• Utilization of Internal Epsilon Systems:
  • Order Management System
  • CRM - Client contact and communication system
  • Forecasting system
  • JIRA
• Demonstrates solutions-oriented consultative sales approach to growing their book of business.
• Initiates pricing incentive recommendations internally and externally to meet annual Epsilon objectives.
• Provides first-level sales management to insure minimum achievement of 100% of quota.
• Leads sales presentations on key accounts with superior communication and good negotiation skills.
• Primary contact within client company
• 8-10 years' top-performer experience in a sale, NFP, selling Data or related area.

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

#LI-DF1

REF219728Z