Sr. Product Manager, Checkout Experience

eBay hiring for Sr. Product Manager, Checkout Experience jobs in San Jose, CA, US

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

We are looking for a dynamic, innovative, and seasoned Product Manager to lead our Checkout experiences. As the Checkout Product Lead, you will play a pivotal role in refining the entire checkout process to ensure it is streamlined, secure, and customized to cater to our diverse user base.

If the prospect of delighting customers excites you, if you flourish with crafting credible, global-scale experiences, and if you are driven by making a significant impact, we want to connect with you! This role offers a thrilling opportunity to be part of a vibrant and highly effective team positioned at a crucial nexus of customer interaction. You will be instrumental in boosting customer satisfaction and influencing key business metrics.

This position demands a candidate with a solid history of delivering successful products, an acute sense of design, and a principled standard for customer experience. You should possess robust collaboration skills to work effectively with cross-functional teams. The ideal candidate will excel in identifying customer difficulties, be well-versed in experimentation methodologies, and skilled at prioritizing and testing hypotheses to derive insightful conclusions and drive business impact.

Join us in shaping the future of e-commerce by enhancing the shopping journey for millions of users worldwide. If you are ready to steer our checkout experience towards unprecedented success, apply now and let’s transform possibilities into realities together!

What you will do:

• Develop product vision, and complete a comprehensive strategy and roadmap for eBay’s checkout experience aligned with broader organizational and company goals

• Discover and address customers' problems across the customer journey with cross-functional partners. Analyze user behavior, market trends, and competitive landscape to find opportunities innovation within the checkout process. 

• Champion the voice of the customer within the organization, ensuring that user feedback and needs are at the forefront of product development.

• Collaborate with engineers, designers, data scientists, and other team members to design, build, and deploy new features and improvements.

• Define the data that is needed to identify the customer problem, prioritize and test hypotheses. Reports out on insights, size opportunities, and start new business cases

• Define key performance metrics and use data-driven insights to guide decision-making and measure success

• Prioritize product backlog and lead the roadmap for checkout enhancements, balancing short-term gains with long-term critical initiatives.

• Lead A/B testing and other experimentation to continuously optimize performance and user satisfaction

What you will bring:

• Bachelor’s or Master’s degree or equivalent experience in Business Administration, Computer Science, or an equivalent

• At least 7+ years of product management experience

• Solid understanding of the e-commerce landscape and customer buying behaviors

• Consistent track record of planning and launching successful features that improve user experience and business outcomes

• Experience with A/B testing, user research, and data analysis tools

• Excellent analytical, problem-solving, and the ability to think strategically and creatively

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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