Lead Enterprise Applications Engineer for Advanced Scheduling and Resource

Cox Automotive hiring for Lead Enterprise Applications Engineer for Advanced Scheduling and Resource jobs in Druid Hills, GA, US

Cox Automotive with Manheim auctions is the world's largest used vehicle marketplace. We are embarking on an exciting journey as we transform our time and pay management capabilities from our current Kronos system to take advantage of the broader advanced capabilities of UKG Pro Workforce Management. This transformation brings the opportunity to modernize the end-to-end scheduling process, which varies by the 70+ individual auction locations with limited technology benefits. The deployment of UKG Pro Workforce Management and its advanced scheduling capabilities brings an incredible opportunity to improve the everyday experience for our front-line team members and their managers.

The Lead Enterprise Application Engineer is the application expert and business process designer for Advanced Scheduling & Resource Planning at Cox Automotive. They aim to deliver streamlined and efficient application capabilities to meet the future business process requirements based on their understanding of existing and future needs and objectives. The Enterprise Application Engineer works with the business stakeholders to establish the future state application processes and then configures the application to bring them to life for the enterprise.

The Lead Enterprise Application Engineer will work with a cross-functional scrum team to design, build, enhance, and manage the platforms using Scaled Agile Framework methodology. They will design and maintain the application configuration with input from stakeholders, partners, and the business. Teams will include product owners, application, software, and quality assurance engineers, and scrum masters.

As the solution nears launch, they will support integration and user acceptance testing, data migration, and cutover planning and execution. They may develop and deliver product demos and support training material creation as a subject matter expert.

This role serves as an expert on UKG Pro Workforce Management (UKG Pro WFM) and procedures relating to executing WFM workloads, such as forecasting models, client implementation (communication, schedule changes, optimization, hours increases/reductions), agent efficiency, and process improvement initiatives. Proficient in using UKF PRO WFM for forecasting, scheduling, and reporting.

The person must be a self-starter who will proactively work with the business to analyze current state, identify requirements, and recommend future state processes and solutions to improve and optimize our future state operations.

Responsibilities (including but not limited to):

• Provides thought leadership and recommends design solutions to improve processes, tools, and/or services based on product knowledge, practical experience, optimal outcomes, and best practices to enhance the operating environment of front-line team members
• Provides advanced-level knowledge of the UKG Pro Workforce Management (Formerly known as Dimensions) Advanced Scheduler Module
• Future state process and application configuration ownership
• Technology delivery ownership
• Driving a continuous improvement process within WFM
• Facilitates complex working sessions and tailoring them to meet business needs as necessary
• Deliver transformational process change in all aspects of back-office workforce management
• Analyzes complex data and summarizes and presents findings in a compelling way
• Trusted advisor to stakeholders and partners to create and optimize future state design to increase enterprise efficiency
• Support Cox Automotive business stakeholders in solution design working sessions to enable the delivery of advanced scheduling solutions that meet the business needs
• Translate business requests into features and user stories in a collaborative cross-functional team and help define functional, integration, and user acceptance test cases
• Develop and maintain subject matter expertise in application features, capabilities, and business rules
• Provides ongoing support, monitoring, and maintenance of deployed products
• Works with the vendor, as necessary, to provide Level 3 support
• Participate in the applicable delivery ceremonies, such as daily stand-ups, sprint planning meetings, retrospectives, and release train planning meetings
• Partner with Product and Business Stakeholders to understand the product strategy while generating innovative ideas to enable success
• Ensures regulatory compliance and Shift Governance/Schedule adherence
• Scheduling experience in multiple skill and multichannel environments
• Must be able to travel within the US up to 30% of the time

Qualifications:

• A bachelor's degree in a related discipline and 6 years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years of experience; a Ph.D. and 1 year of experience; or 10 years of experience.
• Experience designing, configuring, and supporting UKG Workforce Management Pro or similar advanced scheduling tools (Nice or Aspect)
• Advanced knowledge of Flex Scheduling and shift governance in multiple-skill and multi-channel environments
• Ability to understand and articulate various internal and external customer needs
• Proven self-starter who can proactively engage with the business, stakeholders and peer base
• Working collaboratively with product and agile leaders, scrum team members, operations management, HR, and IT teams
• Be a solid change agent and resilient to roadblocks
• Anticipate customer needs and proactively identify solutions
• Solves complex problems on own; proactively identifies new solutions to problems
• Define, design, configure, test, and complete work to meet established objectives
• Must possess a natural curiosity to expand their knowledge and identify new opportunities
• Working understanding of UKG Workforce Management Pro (formerly known as UKG Dimensions)
• Working experience in agile delivery methodology
• Working experience in a collaborative, cross-functional team environment
• Experience working with engineering teams to deliver product capabilities
• Strong communication skills & presentation skills, verbal and written, with the ability to communicate across business and technology
• Self-directed problem solver with a demonstrated ability to organize and prioritize

USD 106,700.00 - 177,900.00 per year

Compensation:

Compensation includes a base salary of $106,700.00 - $177,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.