Support Services Concierge

Schedule: Monday to Sunday. Every other weekend required.

Shift: 1:30 p.m. to 10:00 p.m.

Location: Blodgett Hosptial, 1840 Wealthy St NE Grand Rapids, MI.

Starting at $17.60 per hour.

Temporary assignment ending September 28th, 2024.

Looking for self-driven and compassionate professionals. Responsibilities include trash and soiled linen bag removal, fulfilling patient requests for amenities such as warm blankets and water, assisting patients with ordering meals and removing meal trays once finished. Members must be committed to regular check-ins with patients, ensuring a high standard of care by promptly addressing needs. Other tasks include rolling isolation gowns and stocking isolation carts.

Job Summary

A Support Services Concierge is a hospitality professional who partners with the clinical teams to attends to the non-clinical needs of both patients and their clinical team.  The goal of the concierge team is to create a comfortable, collaborative, and responsive experience for our patients and their visitors in a fast-paced hospital setting.  Team members working in this role must be able to take initiative while maintaining flexibility in relation to the needs of the patients, families, and clinical teams.

• Refer to the job profile of the duties being performed.
• Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for for our patients/residents. This position is part of the patient care team and will create a positive impact on the patient's experience by providing a safe, clean, and visually appealing environment.
• Greets, communicates with and assists visitors, staff and/or patients in navigating through the hospital to reach their destination.
• Completes special projects as assigned, with specific direction.

• Pallet to Waist (6" from floor) > 5 lbs: Occasionally up to 50 lbs
• Waist to Waist > 5 lbs: Occasionally up to 50 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 35 lbs
• Waist to Overhead > 5 lbs: Seldom up to 25 lbs
• Bilateral Carry > 5 lbs: Seldom up to 55 lbs
• Unilateral Carry > 5 lbs: Occasionally up to 30 lbs
• Pushing Force > 5 lbs: Occasionally up to 40 lbs
• Pulling Force > 5 lbs: Frequently up to 35 lbs
• Sitting: Seldom
• Standing: Frequently
• Walking: Frequently
• Forward Bend - Standing: Occasionally
• Forward Bend - Sitting: Seldom
• Trunk Rotation - Standing: Occasionally
• Trunk Rotation - Sitting: Occasionally
• Squat: Occasionally
• Supine Lying: Seldom
• Stair Climbing: Seldom
• Ladder Climbing: Seldom
• Crawling / Kneeling: Seldom
• Driving: Seldom
• Reach - Above Shoulder: Occasionally
• Reach - at Shoulder or Below: Frequently
• Handling: Frequently
• Forceful Grip > 5 lbs: Frequently
• Forceful Pinch > 2 lbs: Frequently
• Finger/Hand Dexterity: Frequently

#CorewellHealthCareers