Intune and SCCM (L2-L3) Support Engineer

Cognizant hiring for Intune and SCCM (L2-L3) Support Engineer jobs in Mississauga,ON-W Credit Av, ON, CA

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive! And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

• Collaborate with multi-functional teams to provide expert-level L2-L3 support for Intune, SCCM, and related end-user computing technologies.
• Optimize the lifecycle management of SCCM infrastructure by coordinating upgrades, applying patches, and leading fixing initiatives.
• Implement and manage mobile device management (MDM) and mobile application management (MAM) across diverse platforms.
• Develop innovative migration strategies from SCCM to Intune to ensure a smooth co-management integration.
• Improve robust macOS support through JAMF, concentrating on patch management and the deployment of applications.
• Enhance endpoint security and privilege management by applying tools such as Bitlocker and Microsoft Defender for Endpoint.
• Own the transformation of OS environments by managing Windows 11 migration initiatives.
• Collaborate with security teams to ensure compliance through regular vulnerability assessments using tools like Qualys.

• Proficient in Intune, SCCM, and end-user computing technologies, with 5+ years of hands-on experience.
• Experience with mobile device and application management, including Apple Business Manager and Android Enterprise.
• Knowledge of SCCM lifecycle management and migration to Intune (co-management).
• Familiarity with macOS support and management via JAMF, including patching and software distribution.
• Hands-on experience with endpoint security tools like Bitlocker and Conditional Access.
• Team-oriented approach to managing Windows Autopilot and enterprise application deployment.
• Meticulous understanding of ITSM processes, including Change, Problem, and Knowledge Management.
• Experience with vulnerability management tools, particularly Qualys

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Mississauga, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.