Bilingual Field Service Technician- Onsite (French)

Cognizant hiring for Bilingual Field Service Technician- Onsite (French) jobs in Mississauga, ON, CA

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

What you’ll do

IT Field Service Technician will provide local IT support services for assigned facilities. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations. Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time.

Must haves skills

• Microsoft Windows Operating Systems (Windows 10, Windows 11)
• Apple OSX, Linux Ubuntu, Microsoft Office Suites (2007-2016) Office 365, and Microsoft Software (SharePoint, Teams, Visio)
• PC Hardware troubleshooting and Experience with serial-based technologies (PLC’s, scanners, printers)

Nice to haves skills –

• Knowledge in troubleshooting network and server related issues
• Experience in Supporting Manufacturing and Warehouse environments.
• ITIL process

Role and Responsibilities

• Be empowered and accountable in providing advanced technical support and resolutions, at a 3rd level, to exceed end-user expectations per Service Level Agreement metrics.
• Demonstrate independent troubleshooting and decisive problem solving.
• Actively participate in assigned projects to drive operational and/or IT improvements.
• Perform root cause analysis to eliminate reoccurring incidents.
• Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as necessary.
• Participate in the creation and reinforcement of standards for Field Services.
• Work with cross functional teams in support of project initiatives in defining the IT support scope.
• Follow and promote defined ITIL procedures.

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change, or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Working arrangements

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring [5] days a week in a client or Cognizant office in [Mississauga].

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at nacareers2@cognizant.com.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 02 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.