Senior Service Delivery Manager - ADM

Cognizant hiring for Senior Service Delivery Manager - ADM jobs in Detroit, MI, US

Cognizant Technology Solutions is currently seeking a highly skilled Senior Service Delivery Manager - ADM who will be responsible forOverall testing delivery lead primarily accountable for testing service delivery.

Are you ready to be a change-maker? At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow! Ability to work independently and remotely, with willingness travel for client engagements as needed.

Roles & Responsibilities:

·As a Program Manager you will be responsible for overseeing and managing multiple projects within the organization.

·This includes planning executing and monitoring project activities ensuring they are completed on time and within budget.

·Collaborate with cross-functional teams to define project goals objectivesand deliverablesand ensure alignment with overall business strategies.

·Responsible for managing project risks resolving issuesand communicating project status to stakeholders.

·Manages overall service delivery Achieve CSI innovation and Transformation and manage the people within the LOB WITH the objective of service delivery and maintaining healthy portfolio as per contract Stakeholder Management

·Ensure management reports are circulated to the relevant stakeholders as per agreed timelines Service Management

·Act as the Single Point of Contact for Delivery for the project Responsible for End to End Service Delivery for the portfolio

·Devise Corrective and Preventive actions for any Service Level breaches near misses and Customer escalations Integrates Service Management Office into the service delivery to effectively leverage their specialist capabilities eg Incident Management Problem Management Change Management etc

·Manage defined processes and risks with respect to organization and customer Coordinate with onsite and offshore teams as necessary Responsible for resource management delivery ownership and governance, second escalation point of contact for delivery related issues

·Drive triage calls for Major incidents along with the PO teams

·Manage onsite/offshore teams to ensure smooth service and quality delivery Own and present operational performance through monthly governance calls with leadership Regularly review current processes and provide strategic guidance on process improvement and innovation

·Spearhead the team to achieve goals by ensuring enough attention is given to all areas of management Incident Problem

Require Qualification:

·16+ years of experience in Program Management with managing complex projects.

·Technical expertise in Amazon Web Services and domain knowledge in Asset Management Operations.

·Experience in Managing overall service delivery Achieve CSI innovation and Transformation and manage the people within the LOB WITH the objective of service delivery.

·Strong experience in maintaining healthy portfolio as per contract Stakeholder Management

·Ensure management reports are circulated to the relevant stakeholders as per agreement.

Preferred Skills/Qualification:

·Worked in Banking & Financial services

·Knowledge on Cloud technologies and any Cloud Certifications

Home office setup (network, phone, etc.) Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 25 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.