Production Support Lead (Retail Point of Sale)

Cognizant hiring for Production Support Lead (Retail Point of Sale) jobs in Boston, MA, US

About Us:
Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com.  

The role is encouraged to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/standard methodologies to improve our current services and technologies.

Role: Production Support Lead – POS, Payments, experience – Must have Retail domain experience
12+ years of demonstrated ability.
Location: Boston, MA

Roles/Responsibilities
Point of Sale, Payments Production Support Lead - Lead Hands on Technical consultant Incident Management, Problem Management, Change Management, Service Requests, Application Monitoring and Tuning.
Leads day to day Store Support & Technical Operations
24 x 7 Store Support (Global Stores) planning & execution
Primary POC for SLA Measurement & Reporting
Leads WSR, MSR and QBR meetings and reporting with customers.
Leads Forward planning for Key Events, Peak Season support.
Responsible for Major Incident Management and Technical RCA
Execution Lead for reduction in overall Incidents, Service Requests, Non-Ticketed work
Primary SME for Applications Support – POS, Payments, Selling applications.
Support for Typical Operations - Physical Inventory, Inventory Adjustments, Year End Activities, Reconciliation, Foundations PLUs accuracy, Receipt header footer, Printer and Peripherals management
Responsible for SOP Creation & Execution
Support for Application Packaging, Release Management, Production Monitoring & Tools Strategy
Support for Automation initiatives through point solutions/Scripts or enterprise grade solutions like UiPath, Automation Anywhere
Maintains ROI for Automation delivered by support team to customers.
Collaborate with observability teams to create POS Dashboards on Splunk or any other APM.
Liaisons with local Vendors - Hardware (Store Servers, Store IT Rack Equipment, Registers, Mobile Devices)

Required Qualifications
Retail Point of Sale, Payments Production Support Lead
10+ Years Experience in Retail Application Support
Language Support: Excellent Written and Orals skills
Must Have Point of Sale (On premise and Cloud), Payments Experience
Aptos POS, Appbuilder, Adyen Payments, POS Images
.NET, AWS, NoSQL, Shell Scripting
Experience with Apple and Zebra mobility devices running POS, SIM, Fulfilment apps

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 12 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.