Service Desk Agent

Cognizant hiring for Service Desk Agent jobs in Guadalajara,JA-Aviacion, Jalisco, MX

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk.

We are seeking a dedicated Systems Engineer with 2 to 5 years of experience to join our team. The ideal candidate will have a strong background in Service Desk operations and will be responsible for maintaining and improving our IT infrastructure. This role offers an opportunity to make a significant impact on our company’s efficiency and service delivery.

Roles & Responsibilities:

· Provide technical support and troubleshooting for Service Desk operations to ensure smooth and efficient IT services.

· Oversee the installation configuration and maintenance of hardware and software systems to ensure optimal performance.

· Monitor system performance and implement necessary updates and patches to maintain security and functionality.

· Collaborate with other IT team members to develop and implement strategies for improving system reliability and performance.

· Conduct regular system audits and generate reports to identify areas for improvement and ensure compliance with company policies.

· Develop and maintain documentation for system configurations procedures and troubleshooting guides to support efficient operations.

· Assist in the development and implementation of disaster recovery plans to ensure business continuity.

· Provide training and support to end-users to enhance their understanding and use of IT systems.

· Participate in the evaluation and selection of new technologies and tools to enhance IT service delivery.

· Manage user accounts permissions and access controls to ensure data security and compliance.

· Coordinate with vendors and service providers to resolve technical issues and ensure timely delivery of services.

· Implement and enforce IT policies and procedures to maintain system integrity and security.

· Perform regular backups and recovery operations to protect data and ensure availability.

· -Qualifications

· Possess a Bachelors degree in Computer Science Information Technology or a related field.

· Show proficiency in hardware and software installation configuration and maintenance.

Experience :

· 2 to 5 years of experience as Service Desk

· Exhibit excellent communication and interpersonal skills to effectively support end-users.

Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing. We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture makes us stronger!
Join us now!

#BeCognizant #IntuitionEngineered