Director, IT Field Services

Clean Harbors hiring for Director, IT Field Services jobs in Whitman, MA, US

Under the direction of the Senior Vice President of Information Technology, the Director of IT Field Services will play a pivotal role in ensuring the delivery of IT services to critical Clean Harbors remote locations including all incinerators and re-refineries across North American. You will lead and inspire a team of senior and junior field service technicians and be responsible for managing all aspects of field service IT requests and operations. In addition, the Director IT Field Services will provide direction, guidance, and support to ensure optimal performance and achievement of department goals, while fostering a culture of accountability, professionalism, and continuous improvement with the team. The Director IT Field Services position will be key in overseeing the scheduling and coordination of field service activities including installations, moves, repairs, and maintenance, to ensure timely and efficient service delivery. The Director IT Field Services will work closely with Branch Managers across North America to ensure IT services are provided as needed and within established service level agreements. Additionally, this role involves occasional travel, approximately 25% of the time, to various locations in the US and Canada.

• Build, develop, and motivate a high-performing IT Support team across multiple regions.
• Collaborate with key stakeholders to set organizational goals and objectives, ensuring alignment with the company's vision and mission. 
• Work closely with IT Infrastructure teams to build and maintain strong relationships with key contacts at Clean Harbors Incinerators, Rerefineries, and critical branch locations. 
• Oversee all operational functions, including service delivery, customer satisfaction, employee performance, and resource management. 
• Foster a culture of continuous improvement, driving operational efficiency and effectiveness throughout the organization. 
• Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees. 
• Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction. 
• Ensure compliance with all relevant regulations, industry standards, and safety protocols.
• Metrics and reporting: Establish key performance indicators (KPIs) to measure team performance and service effectiveness. Regularly report on progress and identify areas for improvement
• Performing other related projects and assignments as required

Education and Experience:

• Experience in the foundations of ITIL Change Management Best Practices
• Experience in supporting enterprise manufacturing systems
• Familiarity with FactoryTalk(software), Rockwell/Allen Bradley PLC’s(hardware), networking, and Wonderware, Canary Historian, DeltaV, ABB/Siemen, AMS, OSIsoft PI, Aspen, SCADA, SIS, Instrumentation specification
• Experience with Microsoft Office 365 Suite of Applications
• Previous experience managing a team implementing monitoring solutions is highly desirable
• Experience with backup systems and Disaster Recovery methods
• Ability to coach and mentor junior staff members and set career paths
• Have experience using either PowerShell, KQL, or SQL Language

Competencies:

• A Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field
• A minimum of one of the following: ITIL, Azure fundamentals, AWS, Microsoft qualifications, or other Enterprise qualifications
• A minimum of five (5) years of relevant enterprise experience as an engineer at a global organization
• A minimum of three (3) years of experience working with: Microsoft technology components used to deliver software solutions and services, scripting tools and languages such as SQL, PowerShell, and Python, and API data extraction
• Write clear and concise Standard Operating Procedures and processes for functional areas within IT
• Systematic approach to solving problems, coupled with a strong attention to detail and effective communication skills
• Strong communications and relationship skills
• Strong negotiation and problem-solving skills
• A drive to learn and master new technologies and techniques
• Excellent problem solving, critical thinking and troubleshooting skills
• Comfortable working in a fast-paced environment collaborating with a dynamic team
• Willing to support areas of responsibility on a 24/7 basis and/or as needed
• Must be able to bend, stoop, climb (Survey facility)

Language Skills:

Ability to read, analyze, and interpret quotes and reports. Ability to correspond, effectively present information, and respond to questions from employees, management, vendors, and customers.