Theater Beverage Manager - Orpheum Theater/Phoenix Symphony Hall

The Theater Beverage Manager will be responsible for overseeing all food and beverage operations at two premier Downtown Phoenix theaters?The Phoenix Symphony Hall and The Orpheum Theater.

• This role requires a dynamic leader who can pivot between various types of shows, including symphony, opera, ballet, concerts, and comedy performances, while maintaining exceptional service standards.
• The manager will be responsible for planning, staffing, and executing bar and concession services, ensuring smooth operations that enhance the guest experience and meet financial objectives.

?    Oversee the food and beverage operations for both theaters, which includes managing 10 bar points of sale, 1 coffee stand, and 1 concession stand at The Phoenix Symphony Hall, and 5 bars and 1 large concession stand at The Orpheum Theater.
?    Lead and manage a team of bar staff and concession workers, ensuring adequate staffing levels for events, training, and maintaining high service standards.
?    Plan and execute bar setups, menu offerings, and concession services for a wide range of events including symphony, opera, ballet, concerts, comedy shows, and other special events.
?    Adapt service styles and offerings to match the clientele and event type, ensuring a premium guest experience tailored to each performance.
?    Collaborate with the food and beverage team to ensure compliance with health, safety, and hygiene standards.
?    Monitor inventory levels, conduct regular stock checks, and coordinate with suppliers to maintain adequate stock levels, ensuring cost controls and minimizing waste.
?    Handle customer service issues, ensuring prompt and professional resolution of any concerns or complaints.
?    Analyze sales trends and prepare financial reports to track revenue, costs, and profitability of concession and bar operations.
?    Work closely with the events and marketing teams to plan and promote food and beverage offerings for upcoming shows.
?    Oversee special projects during the slow summer season, including resetting, equipment maintenance, and planning for the upcoming performance season.
 

?    Minimum of 3 years experience in beverage management, preferably in a theater, event venue, or hospitality setting.
?    Strong leadership and team management skills, with the ability to inspire and motivate staff.
?    Excellent organizational skills with the ability to manage multiple events and shifting priorities.
?    Ability to adapt service and offerings based on the type of event and clientele.
?    Financial acumen and experience managing budgets, costs, and inventory.
?    Strong communication skills and the ability to interact with diverse clientele.
?    Knowledge of health and safety regulations in the food and beverage industry.
?    Ability to work an event based schedule; primarily evenings and weekends, in line with the theater's event schedule. Occasional weekday events and project work during the summer months.

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