Senior Product Manager - Technical, Amazon Connect

Amazon Development Center USA hiring for Senior Product Manager - Technical, Amazon Connect jobs in Renton, WA, US

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.

Are you looking for a high-impact technical product management role? Are you passionate about real-time communication technology? Do you want to launch features that are used by millions of end-users worldwide? If so, then we want to talk with you.

We seek a passionate, talented, and experienced Product Manager - Technical (PMT) to join us to drive strategic initiatives within Amazon Connect’s communications services. Amazon Connect is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer engagement at lower cost.

As Senior PMT, you will play a crucial role in developing the next generation of communication services. You will drive strategic initiatives and innovation for real-time communication, including telephony (PSTN/SIP) and video (WebRTC), from concept through to customer adoption.

Key job responsibilities
- Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation and experimentation.
- Influence senior leaders across AWS and communicate your product vision, strategy, goals, status, and customer impact.
- Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services.
- Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing and launch partners.
- Launch and promote new capabilities, in collaboration with product marketing.
- Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings

A day in the life
Each day, you will work with customers to better understand their needs, and engineering to deliver solutions to those needs. Along the journey, you will work with partners across AWS, including finance, product marketing, and sales. Every week, you will be the advocate for your customers and your vision with AWS leadership.

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS- Bachelor's degree in a technical field
- 5+ years of technical product management experience
- 3+ years of technical (software development, network development, IT, other related) experience
- Experience in taking a product from conception and definition, through engineering design, and taking it to market
- Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS- MBA degree or equivalent
- Comfortable with making data driven decisions, yet willing to take a risk when the data is ambiguous.
- Ability to influence others, and strong analytical thinking skills.
- Ability to navigate a complex and unstructured cross-functional environment.
- Demonstrated ability to conceptualize, manage, and prioritize multiple projects.
- Familiarity with cloud-based business models.
- Experience in agile, lean startup product management processes.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,700/year in our lowest geographic market up to $260,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.