Sr. Documentation Manager, Amazon Software Builder Experience (ASBX)

Amazon Development Center USA hiring for Sr. Documentation Manager, Amazon Software Builder Experience (ASBX) jobs in North Bend, WA, US

Come join and grow the team that provides documentation on how to best develop, build, test and deploy software for Amazon’s internal software engineering community. In this role, you’ll own the content strategy and documentation that’s instrumental in the success of Amazon’s developers, world-wide.

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.

About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Key job responsibilities
Key responsibilities include, but are not limited to:
- Hiring and growing a team of programmer/technical writers and editors.
- Defining the overall content strategy across specific developer tools (e.g., source control, build tool, test tool, etc.) and end-to-end development workflows (e.g., writing software that uses Amazon Web Services, writing software for mobile devices, etc.).
- Leading the direction for the documentation authoring tools used by writers and software development teams.
- Collecting feedback from your customers on how to best improve the documentation using existing feedback mechanisms, inventing new ones, or just plain ol’ talking to customers—our teams use our tools.
- Influencing the product direction of the tools your team collaborates with to provide an ideal development experience.

The Software Builder Experience organization you’ll be a part of includes product teams located across multiple locations, including Seattle, Arlington, and Sydney.
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Mentor

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level, etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Inclusion

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.


A day in the life
Work-Life Balance

We offer flexibility in working hours and encourage you to find your own balance between your work and personal life.
BASIC QUALIFICATIONS - Degree in Technical Writing, English, Computer Science, or a related field; in lieu of this degree, relevant work experience will be considered.
- 5+ years' experience in a technical writing role
- 5+ years' experience writing for a developer or IT operations (DevOps) audience
- 5+ years' experience writing code or automation scripts as part of published documentation
- 5+ years' experience working on multiple documentation projects simultaneously with competing priorities and deadlines
- Strong ability to work across teams and groups to accomplish objectives

PREFERRED QUALIFICATIONS - Experience with web services
- Experience with an object-oriented programming language such as Java, Ruby, or C#
- Experience with an automation scripting framework such as bash shell scripting, Windows batch scripting, or Windows PowerShell
- Experience with command-line tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,600/year in our lowest geographic market up to $215,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.