Sr. Applied Scientist , Amazon Connect

Amazon.com Services LLC hiring for Sr. Applied Scientist , Amazon Connect jobs in Kirkland, WA, US

Do you want to join a team of innovative scientists to research and develop generative AI technology that would disrupt the industry? Do you enjoy dealing with ambiguity and working on hard problems in a fast-paced environment?

Amazon Connect is a highly disruptive cloud-based contact center solution from AWS that enables businesses to deliver intelligent, engaging, dynamic, and personalized customer service experiences.

As an Sr. Applied Scientist on our team, you will work closely with senior technical and business leaders from within the team and across AWS. You distill insight from huge data sets, conduct cutting-edge research, develop science solution to conquer complex business problems, from conception to deployment. You have strong expertise in machine learning, deep learning and deep domain knowledge in generative AI and LLMs. You are comfortable with quickly prototyping and iterating your ideas to build robust ML models using technology such as PyTorch, Tensorflow, AWS Sagemaker, and SparkML.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and scientific problems. We are looking for passionate, talented, and experienced people to join us to innovate on modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.

Learn more about Amazon Connect here: https://aws.amazon.com/connect/

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.

About the team
Our team is leading AI/ML research and development in Amazon Connect. We use state-of-the-art science and engineering practices to address the hard problems in contact center for our customers, and we move fast to implement solutions and refine them based on customer feedback.
BASIC QUALIFICATIONS- PhD, or Master's degree and 6+ years of applied research experience
- 3+ years of building machine learning models for business application experience
- Knowledge of programming languages such as C/C++, Python, Java or Perl
- Experience programming in Java, C++, Python or related language
- Experience with neural deep learning methods and machine learning
PREFERRED QUALIFICATIONS- Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc.
- Experience with large scale distributed systems such as Hadoop, Spark etc.
- Experience with the latest LLMs, prompt tuning and engineering, instruction tuning, and/or RLHF

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,400/year in our lowest geographic market up to $260,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.