Tax Compliance Manager

ADP is hiring a Client Service Manager.

• Are you ready to grow your career and lead a team at an established, respected, global company? 
• Are you empathic to client needs, the people you lead, and internal partners to drive success?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself. 

In this role, you will lead a team that serves as ADP's front-line for solving clients' challenges -- including issue resolution, ticket triage, answering questions, helping clients, training their users on ADP technology, and more. You and your team carry the weight of ADP's service reputation and client satisfaction in your hands.   

Every day, you'll leverage your project management and leadership expertise to assist in establishing the direction of your team's daily activities, coaching and developing your team members, creating an overall productive and enjoyable working environment for your team, and managing and resolving client escalations.   

To thrive in this role, you must be comfortable working in a metrics-driven ticket environment as part of a structured day. You have a way with clients and the people that you lead that builds rapport, establishes trust, and shines with professionalism. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.   

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos. 

Ready to #MakeYourMark?  Apply now! 

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos. 

WHAT YOU'LL DO: Responsibilities 

Here's what you can expect on a typical day:

Be a Leader. You will provide overall direction, prioritize critical issues, and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. You will serve as a resource for your team, based on a solid working knowledge of the team's responsibilities and each associate's development plan. You'll also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other ADP business units.

Mentor and Train. You will motivate associates while providing continuous feedback on performance and coaching. You will help develop your team members' careers and coordinate any additional training as needed with leadership support. 

Represent ADP. You will represent ADP as the first level of client-escalated issues. You'll develop an action plan and oversee resolution efforts for payroll processing. Plus, you will provide direct feedback to associates on opportunities to enhance services provided to clients.

Flex and Adapt. You thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. 

TO SUCCEED IN THIS ROLE: Required Qualifications 

• At least five years of client service experience
• At least three years of people leadership experience
• 25% travel