E-Com Account Manager

Ace Hardware hiring for E-Com Account Manager jobs in Oak Brook, IL, US

The Job

The E Commerce Account Manager is responsible to develop profitable sales growth with key E Commerce related accounts.  They will develop and implement a customer strategy that identifies opportunities and provides solutions that meet Ace Wholesale Holding’s objectives.  The Account Manager will develop and manage relationships with the key executives and personnel within each account, and be the liaison between the customer and key internal functions including merchandising, category management, forecasting, finance, logistics, customer service, business development, and B2B among others. 

The Account Manager will also be expected to represent Ace Wholesale Holdings at the customer’s business development events that create incremental growth.

What you’ll do…

• Deliver annual sales and profit objectives
• Assess the readiness and suitability of field accounts for transition and guide customers through the account setup process providing step-by-step instructions, troubleshooting, and addressing any challenges.
• Be aware of and be able to adapt quickly on changes in customer strategy in the fast evolving E Commerce marketplace
• Develop and manage a strong relationship with all of the key customer contacts
• Manage the customer opportunities and solutions internally by developing a strong partnership with key internal functional groups such as Merchandising, Category Management, Operations and Logistics, Finance, Development, IT, B2B, and Customer Service.  The Account Manager will be expected to respond to customer inquiries, opportunities, or demands within 24 hours (at the latest)
• Represent EJD Wholesale Holding at the customer’s events in accordance with our key objectives and initiatives
• Prospecting - Proactively identify, solicit and motivate targeted prospects using a variety of methods such as cold-calling, lead qualifying, presenting proposals and sales funnel management.
• Partner with the Channel Manager to proactively understand the needs of each customer and develop solutions for both the wholesaler and their retail customers
• Track and communicate sales results both internally and to the customer and proactively understand trends, opportunities, or issues.

What you need to succeed

• BA/BS degree or equivalent
• Comprehensive understanding of e-commerce sales channels and systems especially 3rd party marketplaces.
• Proficiency in Salesforce for managing customer interactions.
• Proven success with E Com account management experience and E Com prospecting experience of at least 3 years
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including the executive level
• Superior Leadership skill with a proven track record of leading and influencing employees that do not directly report to them
• Strong strategic thinking abilities with an emphasis in the development of a plan and the ability to ensure implementation
• Self-starter who has demonstrated complete ownership of an account and has delivered focused solutions based on customer needs
• Ability to provide, interpret, and analyze customer success matrices to help identify opportunities or issues and develop credible solutions
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening and negotiation skills
• Excellent verbal and written communication skills
• Highly Proficient in Microsoft PowerPoint, Excel, Word

$80000 - $103600

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace / Emery Jensen Distribution also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive opportunities, based on role/grade level (rapid company growth over the past 2 years resulted in incentives being paid out above 125% of your target opportunity!)
• Generous 401(k) retirement savings plan with company match at 4% of eligible earnings (from day 1 of your first contribution)
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
• Company Car, phone and fuel card are provided for field-based positions
• Flexible working arrangements (Non-Field positions can work from home up to 2 days per week)
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
• We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
• We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
• Birth/Adoption bonding paid time off
• Adoption cost reimbursement
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
• Identity theft protection

* Benefits are provided in compliance with applicable policies.

We want to hear from you!
Emery Jensen Distribution delivers wholesale products and best-in-class service to independent retailers in the Pro Lumber Yards, Home Centers, Paint, Hardware Stores, Decorating Stores, and E-retailer space. Our goal is to support sustainable and profitable growth for our customers by offering the broadest assortments, best pricing, and most knowledgeable team. We have national scale, a regional focus and the commitment to serve our customers and support each other. Come find out why a career with Emery Jensen Distribution is right for you.

Equal Opportunity Employer
Emery Jensen Distribution, a subsidiary of Ace Hardware, is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.