Sr Global Service Professional (Dallas, TX)

Abbott Laboratories hiring for Sr Global Service Professional (Dallas, TX) jobs in Irving, TX, US

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• Qualified candidates preferred to live in the Dallas, TX area.
• Travel up towards 25%

The role of Senior Global Service Professional is within our Core lab division. 

Main responsibility includes supporting the Global Service and Support organization, by being a Subject Matter Expert in all technical aspects of the organization’s automation system, including ACCELERATOR a3600 and the new GLP automation System. The role requires providing direct and onsite technical support for field engineers, supporting field service escalations, and collaborating with R&D teams to obtain successful resolutions. The creation of service documentation comprises a core responsibility ranging from small procedural documentation modifications to large sections of service manuals and comparable records. Multiple services and support-related project involvement is required.

What You’ll Work On

• Providing worldwide remote and direct support and assisting in designing worldwide product support strategies to the Global Support team on complex technical issues and supporting resolution of elevated technical complaints, collaborating with the instrument manufacturer and R&D to obtain a long-term successful resolution.
• To support this role, it is estimated onsite and subsequent travel time to average approximately 25% of total time, though this can increase significantly at times of elevated activity.
• Develops, conducts, designs, and leads comprehensive technical training courses for automation product.
• Support multiple projects, many of which directly impact the operation and procedures of the Service organization. It is anticipated that multiple projects will occur simultaneously, which requires utilization of developed project management skills. Balance on-market resource needs with new product development.
• Manage concurrent projects and meet timelines.
• Authors and verifies technical documentation, ranging from small scale procedures through to larger service manuals.
• Performs cost and performance trend analyses, recommends corrective action, identifies risks, and reports results to management. Contributes to development and implementation of worldwide service and support.
• Support R&D during design activities for serviceability and supportability for new products during product design and launch.
• Translate customer needs into product and process requirements; review process and product designs to ensure that customer satisfaction and establish programs to address those issues and prevent defects.
• Create a climate of high performance, trust, and respect within the organization.
• Build effective relationships internally and externally by productive exchange information with employees; peers; global service leaders; internal leaders and customers.
• Communicate effectively with peers and leaders from different countries and cultures on a daily basis. Share best practices and processes globally to impact service effectiveness.

Required Qualifications

• Knowledge of regulations and standards affecting IVDs and Biologics.
• BS or equivalent in Electrical Engineering, Biomedical Engineering, MedTech
• 7+ years of related technical or application experience,
• Previous clinical diagnostics experience is required.

Preferred Qualifications

• Master’s degree in Engineering, Science, Biomedical Engineering, or a related field is a plus
• Automation product knowledge and experience is desired.
• Experience with laboratory workflow is desired.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $83,000.00 – $166,000.00. In specific locations, the pay range may vary from the range posted.