Sr. Clinical Specialist, CRM - Ashville, NC

WHAT YOU’LL DO

Working under general direction, provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving CRM products.  Performs work that involves a high degree of independence.  Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness.  Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager.  Technical proficiencies and performance are at the experienced level of all Clinical Specialists in the region.

• Acts as a senior clinical interface between the medical community and the business.
• Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
• Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts.
• Provides engineering, sales, education and clinical support in response to the most complex field inquiries on as-needed basis.  Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends and players.
• Develops, leads and/or facilitates trainings and other programs on CRM products to healthcare professionals.
• Provides insight, guidance, and feedback to management on market feedback and components of next generation of products.
• Provides regional CRM implant case coverage.
• Provides additional back-up support to CRM Sales Representatives in the following areas:

  Sales support;

  Regional training seminars;

  Clinical studies/data collection;

  Trouble Shooting; and,

  New product in-service training to physicians, nurses and sales representatives. 

• Mentors and provides leadership for less experienced Clinical Specialists.
• Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required:

Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience required.  Requires ability to become certified on SJMSC CRM products. A minimum of four plus years increasingly responsible experience in the cardiac pacing and related industries.  Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.  Familiarity with cath lab and operating room procedures and protocol. Demonstrated advanced knowledge of cardiac pacing systems is also necessary.  Must apply engineering skills and abilities to interpret and solve complex clinical problems Must have comprehensive written and verbal communication, interpersonal, presentation, analytical, organizational skills, and the ability to meet deadlines. Must have the ability to concentrate on detail and work independently.  Must be able to work effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals; must be capable of coordinating multiple assignments simultaneously and effectively. Must possess comprehensive personal computer skills (experience with Microsoft Office or equivalent required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance

• Financial security through competitive compensation, incentives and retirement plans

• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

• Paid time off

• 401(k) retirement savings with a generous company match

• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.